Cape Town City Centre: Solutions Support & Maintenance Officer

Minimum Experience Requirements: Able to work independently as well as to participate effectively in a team environment. Experience in Freight Forwarding, Logistics and Transport Management applications Quick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner. Experience with one-on-one and group training both in-person and via web conference delivery. Proven ability to work independently in a fast-paced environment while managing multiple subjects. Must be willing and prepared to Travel. Must have a valid Passport. Responsibilities: Participate in programs and assessments to improve the IMS system in the workplace Responsible for Level 2 & Level 3 Support Validate Level 1 Support Resolutions. Troubleshoot production issues. Conduct root cause analysis. Ensure continuity of interfaces by consistently monitoring the platform. Liaise with vendors and regional IT to resolve issues. Manage Continuous Improvement Projects Provide Training to End Users