Job Description
About the Role
Sagen Advisory is seeking a highly skilled Sales Account Manager to join our team in Cape Town. As a key member of our sales team, you will be responsible for selling all company products and services to new clients, as well as cross-selling and upselling to existing ones. Your primary goal will be to achieve agreed-upon sales and service targets while maintaining excellent customer relationships.
Key Responsibilities
- Provide purpose-fit solutions through an in-depth understanding of specific client needs relating to the services provided.
- Engage with clients regularly to maintain good relationships.
- Act as the primary contact for purposes of:
- Negotiating prices within the parameters of the Authority Framework
- Providing customised solutions
- Problem/issue resolution
- Stay up-to-date and inform the Sales Manager/Sector Head of changing market and competitor trends.
- Maintain a current and updated database of all clients in your Portfolio.
- Keep informed of legislative requirements pertaining to document & records management.
- Ensure effective classification of client information to ensure fast and accurate retrieval.
- Ensure adequate documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
- Develop Account Plans as agreed with Sales Manager/Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
- Weekly sales and service statistics to the Sales & Service Manager/Sector Head.
- Ensure the service offering satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
- Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensure that Portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios’ data integrity is accurately maintained.
- Assist with preparing and presenting business proposals to existing and new potential customers.
- Maintain close relationships with the Sector Head to capitalise on identified opportunities.
- Deal with resolves and reports on issues, concerns and complaints related to your Portfolio or allocated clients.
Requirements
- 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management – Non Negotiable
- At least 3 years experience in a sales/business development role, preferably in Information Services/Warehousing/Logistics or similar environment (i.e. Office Automation)
- Postgraduate qualification in business administration
- Account management experience in document management and archival-related or similar industry sales preferred
- Computer literate (MS Office Suite)
- Must be a team player and be prepared to travel between sites/clients
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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