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Cape Town: Service Now Managed Service Analyst posted by Mindmatch Consulting

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Job Description

About the Role

We are seeking an experienced ServiceNow Managed Services Analyst to join our team in Cape Town. As a key member of our ServiceNow team, you will play a crucial role in maintaining the health, performance, and security of our ServiceNow platform. This is an excellent opportunity for technical development and exposure to a broad range of ServiceNow capabilities.

Key Responsibilities

  • Perform daily platform monitoring, health checks, and performance reviews.
  • Deliver patching, plugin updates, and security reviews.
  • Investigate and resolve incidents, defects, and platform errors.
  • Support CMDB inspections, contributing to data quality and alignment with CSDM standards.
  • Track and report on license consumption, highlighting optimisation opportunities.
  • Contribute to the delivery of enhancements and backlog items for continuous improvement.
  • Assist with governance and compliance activities, including MFA, access controls, and audit readiness.
  • Research new ServiceNow features and modules, preparing recommendations for review.
  • Support testing, documentation, and knowledge transfer as part of platform enhancements.
  • Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly.

Requirements

  • Hands-on experience with ServiceNow administration or support.
  • Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
  • Knowledge of CMDB structure, data quality, and the CSDM framework.
  • Familiarity with ITIL processes and IT service management.
  • Strong problem-solving skills with attention to detail.
  • Ability to work collaboratively in a team environment.
  • ServiceNow Certified System Administrator (CSA) or working towards it.

Qualifications

No formal education/certifications are required for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Polokwane: Store Manager - Thohoyandou, Limpopo posted by Carrol Boyes

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job  Johannesburg: Trade Marketing Manager (FMCG Beverages)

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Pretoria: Statistician (In Office) - Pretoria - up to R900k per annum posted by E-Merge

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

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Cape Town: Service Now Managed Service Analyst posted by Mindmatch Consulting

Advertisement



Job Description

About the Role

We are seeking an experienced ServiceNow Managed Services Analyst to join our team in Cape Town. As a key member of our ServiceNow operations, you will play a crucial role in maintaining the health, performance, and security of our ServiceNow platform. This is an excellent opportunity for technical development and exposure to a broad range of ServiceNow capabilities.

Key Responsibilities

  • Perform daily platform monitoring, health checks, and performance reviews.
  • Deliver patching, plugin updates, and security reviews.
  • Investigate and resolve incidents, defects, and platform errors.
  • Support CMDB inspections, contributing to data quality and alignment with CSDM standards.
  • Track and report on license consumption, highlighting optimisation opportunities.
  • Contribute to the delivery of enhancements and backlog items for continuous improvement.
  • Assist with governance and compliance activities, including MFA, access controls, and audit readiness.
  • Research new ServiceNow features and modules, preparing recommendations for review.
  • Support testing, documentation, and knowledge transfer as part of platform enhancements.
  • Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly.

Requirements

  • Hands-on experience with ServiceNow administration or support.
  • Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
  • Knowledge of CMDB structure, data quality, and the CSDM framework.
  • Familiarity with ITIL processes and IT service management.
  • Strong problem-solving skills with attention to detail.
  • Ability to work collaboratively in a team environment.
  • ServiceNow Certified System Administrator (CSA) or working towards it.

Qualifications

No formal education/certifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  KwaZulu-Natal: Financial Advisor posted by EQ-FIN

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job  Pretoria: Statistician (In Office) - Pretoria - up to R900k per annum posted by E-Merge

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

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Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


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Set up job alerts on major job boards to be notified of new opportunities quickly.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Service Now Managed Service Analyst posted by Mindmatch Consulting

Advertisement



Job Description

We are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of our ServiceNow platform.

You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features.

This role offers excellent opportunities for technical development and exposure to a broad range of ServiceNow capabilities.

Key Responsibilities include:

  • Perform daily platform monitoring, health checks, and performance reviews.
  • Deliver patching, plugin updates, and security reviews.
  • Investigate and resolve incidents, defects, and platform errors.
  • Support CMDB inspections, contributing to data quality and alignment with CSDM standards.
  • Track and report on license consumption, highlighting optimisation opportunities.
  • Contribute to the delivery of enhancements and backlog items for continuous improvement.
  • Assist with governance and compliance activities, including MFA, access controls, and audit readiness.
  • Research new ServiceNow features and modules, preparing recommendations for review.
  • Support testing, documentation, and knowledge transfer as part of platform enhancements.
  • Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly.

Candidate Requirements:

  • Hands-on experience with ServiceNow administration or support.
  • Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
  • Knowledge of CMDB structure, data quality, and the CSDM framework.
  • Familiarity with ITIL processes and IT service management.
  • Strong problem-solving skills with attention to detail.
  • Ability to work collaboratively in a team environment.
  • ServiceNow Certified System Administrator (CSA) or working towards it.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Pretoria: Recruitment Consultant needed, Pretoria Salary: R 5 000, R 10 000 R 15 000 + Comm posted by AtripleA recruitment & temps

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job  Cape Town: Mid-Level C++ Developer posted by Hire Resolve

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Dress professionally for interviews, even if the company has a casual dress code.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Johannesburg: Head of Technology (JHB Hybrid) posted by DataFin Recruitment

JVR Jobs connects you with employers – we don’t process applications directly.

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Durban: Mining Sales Consultant posted by Hire Resolve

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Cape Town: Night Shift Supervisor posted by Hire Resolve

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Hire Resolve Operations

A leading producer and exporter of Rooibos and other herbal teas, is seeking a Night Shift Supervisor to join their…

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area