Job Description
About the Role
We are seeking an experienced Technical Service Manager to lead our team in providing exceptional technical support for bicycles, E-Bikes, and related products. The ideal candidate will possess advanced technical knowledge, strong leadership skills, and a passion for continuous improvement.
Key Responsibilities
- Provide diagnostics and support via phone, email, and remote E-Bike systems
- Build dealer and customer relationships
- Deliver technical training and communicate product issues
- Maintain expert product knowledge and anticipate risks to ensure parts/tools readiness
- Liaise with vendors and stay current with industry trends
- Develop Standard Operating Procedures (SOPs) and technical documentation
- Manage parts forecasting, orders, and stock reporting
- Optimise inventory and ensure accurate data and tracking
- Monitor demand, warranty trends, and supplier updates
- Assess and manage warranty claims and supplier recoveries
- Resolve disputes and oversee returns processes
- Ensure compliance, cost control, and accurate communication
- Oversee scheduling, workflow, and service delivery in the workshop
- Perform advanced repairs and manage consumables
- Support warehouse coordination and complex movements
Requirements
- Matric or relevant qualification
- Advanced technical knowledge about bicycles, suspension, E-Bikes, and diagnostics
- Strong leadership and training capability
- High-level problem solving and decision making
- Excellent communication and stakeholder management
- Commercial awareness (cost, warranty exposure, stock efficiency)
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Jobs in Cape Town Region
In the Cape Town region, South Africa, the engineering job market is generally thriving, with a strong demand for skilled professionals across various industries. The field of engineering is in high demand due to the country’s growing infrastructure development and manufacturing sectors. Typically, engineering jobs in this region require a combination of technical expertise, problem-solving skills, and excellent communication abilities.
When it comes to salary expectations, it’s common to expect broad ranges depending on factors like experience, company size, and industry sector. For example, engineers with 0-5 years of experience can typically expect salaries ranging from R400 000 to R700 000 per annum, while those with 10+ years of experience may earn between R800 000 and R1 500 000 per year. However, these figures are general estimates and may vary widely depending on individual circumstances.
Common skills for engineering roles in the Cape Town region include proficiency in CAD software, programming languages like Python or Java, and strong analytical and problem-solving skills. Many employers also place a high value on collaboration and teamwork, as well as excellent communication and leadership abilities. Other valuable skills include project management, data analysis, and adaptability to new technologies.
The engineering industry is diverse and encompasses various sectors, including technology, manufacturing, financial services, and infrastructure development. These industries often require engineers with specialized knowledge, such as mechanical, electrical, or civil engineering expertise. The demand for skilled engineers is high across these sectors, making it an attractive career path for those interested in technical work.
In terms of career progression, engineers can expect opportunities to move into senior roles, lead projects, and take on management positions. Many also pursue further education and training, such as a Master’s degree or certification in a specific field, to advance their careers and stay up-to-date with industry developments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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