Technical Service & Sales Support Specialist
Posted on 2025-02-05
Job Summary
Salary:
R15,000 – R20,000 CTC (Based on Experience) About the Role Our client is looking for a Technical Service & Sales Support Specialist to join their team. This role is ideal for a technically skilled, customer-focused professional who enjoys problem-solving, building customer relationships, and contributing to sales support. If you have a passion for both technical service and sales administration, this is a great opportunity to be part of a dynamic team. Key Responsibilities Technical Service Support (60%) Schedule and coordinate service calls, ensuring timely and effective resolution of technical issues. Collaborate with technicians to manage repair workflows and monitor job progress. Document and communicate technical solutions to customers, ensuring they are fully informed. Build strong relationships with clients by delivering excellent service and technical expertise. Administrative & Sales Support (40%) Prepare and process technical service quotes, invoices, and related documentation. Maintain and update service records, ensuring accuracy and compliance with company policies. Track inventory levels for parts and tools, coordinating replenishment as needed. Identify and promote upselling opportunities, recommending additional products or services to clients. Work closely with the sales team to support sales-related tasks and meet revenue goals. What We’re Looking For Experience : Minimum 2-5 years of experience in a technical service or sales support role. Experience in a technical-related industry is preferred. Skills : Strong technical aptitude and problem-solving abilities. Excellent communication and organizational skills. Tech Savvy : Proficiency in Microsoft Office Suite, CRM systems, and service management tools. Customer Focus : A commitment to delivering outstanding service and support. Team Player : Ability to collaborate effectively with colleagues across departments. Why Join Our Client’s Team? Competitive salary based on experience. Opportunity to work in a dynamic technical and sales-driven environment. Growth and professional development opportunities. Supportive and team-oriented workplace culture. If you’re ready to take on a role that combines technical expertise with sales and customer service, we’d love to hear from you
Technical Service & Sales Support Specialist position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-02-05 in the It Computing Software category
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