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Cape Town: Customer Service Representative | Luxury Property Collection | Cape Town | Ss posted by HotelJobs

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Job Description

About the Role

HotelJobs is seeking a friendly, professional, and highly organised Customer Service Representative to join our prestigious luxury property collection in Cape Town. As a service-driven individual, you will thrive in a fast-paced, luxury environment and be passionate about delivering flawless guest and client experiences.

Key Responsibilities

  • Provide first-class customer service to guests and property owners
  • Handle enquiries via phone, email, and in person with professionalism and warmth
  • Support guest check-ins and check-outs, including occasional evenings and weekends
  • Maintain accurate records of bookings, communications, and guest preferences
  • Liaise with internal departments to ensure seamless guest experiences
  • Resolve guest queries and complaints efficiently and professionally
  • Uphold brand standards and ensure the highest levels of customer satisfaction

Requirements

  • Previous customer service experience, preferably within luxury hospitality or property management
  • Excellent verbal and written communication skills
  • Highly organised, detail-oriented, and solutions-focused
  • Friendly, approachable, and confident when dealing with high-end clientele
  • Ability to work flexible hours for occasional evenings and weekend check-ins

Qualifications

  • None mentioned in original

Salary & Benefits

Salary: R14,000 – R17,000 (depending on experience)

Important Details

Must reside in the Cape Town Southern Suburbs. The role is based in our office in the Cape Town Southern Suburbs and requires occasional evenings and weekend check-ins.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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