Cape Town: Customer Success Agent GERMAN SPEAKING (Onsite CPT) posted by Datafin
Posted on 2025-08-28 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
- Use visionary thinking to benefit customers, sharing and discussing ideas with other departments and IT to develop optimized or new product features, ensuring follow-through until completion.
- Develop, define, and implement standards for the continuous optimization of internal and cross-departmental processes.
- Identify industry-specific success strategies, approaches, and action plans, continuously improving the department’s processes and performance.
- Manage the strategic positioning and implementation of the product with customers.
- Identify customer-specific objectives and wishes, developing optimal solutions for product use and application, including compiling, sending, and concluding upgrade contracts.
- Stay close to customers, identifying individual optimization potentials, developing concepts for implementation, and working with customers to execute them.
- Anticipate customer needs, understand their KPIs, and proactively address their wishes before they express them, being the first point of contact in all matters.
- Solve problems for customers, guiding them through escalation stages, and defining measures and solutions to ensure sustainable and optimal resolutions.
- Achieve satisfaction from helping customers use the product in a way that maximizes profitability.
- Strong ability to think strategically and position products effectively with customers.
- Ability to identify and implement customer-specific solutions.
- Ability to stay close to customers, understanding their needs and anticipating their next steps.
- Experience in handling escalations and ensuring customer satisfaction.
- Visionary with the ability to anticipate customer needs and benefit them.
- Strong in collaboration and positioning ideas across departments.
- Persistent, ensuring projects are completed with conviction.
- Customer-focused with a proactive approach to anticipating needs.
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