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Cape Town: Customer Support Associate – Fintech & Digital Payments posted by DataFin Recruitment

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Job Description

About the Role

Our client, a company operating in the digital payments and fintech space, is looking for motivated and dynamic individuals to join their Customer Support team. This role is well suited to school leavers, graduates, or candidates with limited work experience who are keen to learn and build a career in fintech.

Key Responsibilities

  • Provide customer and merchant support related to digital payments
  • Assist users with payment queries and guide them through payment processes
  • Search, track, and investigate transactions to resolve issues
  • Support merchants in navigating dashboards and understanding payment flows
  • Identify transaction trends and escalate potential issues where required
  • Assist with enabling, disabling, or adjusting payment channels
  • Work with eCommerce merchants to resolve basic plugin or payment method issues
  • Maintain accuracy and quality in customer responses

Requirements

  • Matric (Grade 12) essential
  • Strong communication skills
  • Basic computer literacy
  • Interest in fintech, digital payments, or technology
  • Willingness to learn and work in a fast-paced environment
  • Experience is not essential attitude and potential are key
  • Any exposure to areas such as marketing, sales, business, or digital tools will be advantageous

Qualifications

Matric (Grade 12)

Working Hours

This role operates on a rotating shift schedule:

  • Morning Shift: 7:00 AM 3:00 PM or 4:00 PM
  • Afternoon / Night Shift: 3:00 PM or 4:00 PM 12:00 AM
  • Weekend Shifts: 8:00 AM 5:00 PM (on rotation, not every weekend)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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