Menu Close

Cape Town: Customer Support Consultant – Fintech & Digital Payments (CPT) posted by DataFin Recruitment

Advertisement



Job Description

ENVIRONMENT:

Our client, a company operating in the digital payments and fintech space, is looking for a proactive and customer focused individual to join their Customer Support team. This role is best suited to candidates with previous experience in customer service, payments support, or a digital platform environment who are comfortable assisting merchants and customers with payment related queries. The successful candidate will play a key role in supporting users, investigating transactions, and ensuring a smooth payment experience across the platform as well as using their leadership qualities.

DUTIES:

  • Provide customer and merchant support related to digital payments
  • Assist users with payment queries and guide them through payment processes
  • Search, track, and investigate transactions to resolve issues
  • Support merchants in navigating dashboards and understanding payment flows
  • Identify transaction trends and escalate potential issues where required
  • Assist with enabling, disabling, or adjusting payment channels
  • Work with eCommerce merchants to resolve basic plugin or payment method issues
  • Maintain accuracy, professionalism, and quality in all customer communications
  • Leadership abilities.

REQUIREMENTS

  • Matric (Grade 12) essential
  • Previous experience in customer service, support, or payments related roles preferred
  • Has previous leadership experience
  • Experience working with payment platforms, fintech systems, or digital products advantageous
  • Strong communication and problem-solving skills
  • Comfortable investigating transactions and resolving customer queries
  • Good computer literacy and ability to work across multiple systems
  • Ability to work in a fast-paced environment and manage multiple queries
  • Professional, reliable, and customer focused

WORKING HOURS:

  • This role operates on a rotating shift schedule.
  • Morning Shift – 7:00 AM 3:00 PM or 4:00 PM
  • Afternoon / Night Shift – 3:00 PM or 4:00 PM 12:00 AM
  • Weekend Shifts – 8:00 AM 5:00 PM (on rotation, not every weekend)
View Job  Durban: Debtors Clerk posted by Tailormade Solution

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

View Job  Pretoria: Accounting Clerk (Accounting) posted by AtripleA recruitment & temps


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Join professional associations in your field to expand your network and knowledge.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Business Development Representative posted by GAP Consulting

Jobs in Gauteng April 11, 2026
Automotive Management GAP Consulting

Minimum Requirements:Must have a minimum of 5 years Sales experience within the Transport or Heavy Commercial Manufacturing IndustryDiploma in Sales…

View Job  West Rand: Environmental Health and Safety Officer - Gauteng posted by Ntice Sourcing Solutions
View Job

Limpopo: FOH Assistant posted by Craven Cottage CC

Jobs in Limpopo April 11, 2026
Craven Cottage CC Game Ranger

Duties: Guest Check Ins and Check OutsGuest OrientationRoom ChecksAssisting in the Curio shopHostingPerforming reception and administrative dutiesDaily and...

View Job

North West: Sous Chef posted by Craven Cottage CC

Jobs in North West April 11, 2026
Craven Cottage CC Game Ranger

Duties: To ensure the efficient and profitable running of the kitchen under the leadership of the Executive Chef.Versatile and able…

View Job

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 11, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Limpopo: Executive Chef posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 11, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

We are looking for a talented Executive Chef to lead our culinary team in a luxury lodge environment. This role…

View Job

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 11, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area