Cape Town: Customer Support Specialist Payments Transaction Monitoring posted by Datafin
Job Description
Cape Town – Western Cape – South Africa
- Customer Support & Guidance Provide exceptional customer support, guiding merchants and users through payment processes.
- Monitor & Investigate Transactions Search payments, track movements, and resolve issues.
- Merchant Support & Guidance Help businesses navigate their dashboards, understand payment flows, and handle queries.
- Analyze & Solve Issues Dive deep into transaction trends, identify problems, and recommend solutions.
- Optimize Payment Operations Adjust, enable, or disable payment channels when needed.
- Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
- Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.
- Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
- Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
- Willing to work Afternoon / Night Shift
- A sharp analytical mindset you love spotting patterns and solving problems.
- Excellent communication skills you can break down complex issues for merchants and teams.
- Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
- Tech-savvy & Computer Literate Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
- Fluent in English Strong verbal and written communication skills.
Ready to Apply?
Click below to apply directly with the employer
Safe & secure application
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Learn the common software and tools used in your industry - stay current with technology.
How to Apply
Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Sales Consultant Johannesburg Fire Sprinkler Systems posted by Jobs 4 All
Job PurposeThe purpose of this role is secure sales through implementing sales initiatives, building networks and channels, responding to leads,…
View JobIsando: Senior Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe Senior Revit Designer leads the design and coordination of high-quality, fully compliant fire protection systems. This role includes...
View JobGauteng: Junior Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe purpose of this role is to support the design and development of fire protection systems using Revit, ensuring…
View JobGauteng: Intermediate Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe Intermediate Revit Designer plays a key role in the design and coordination of fire protection systems using Revit.…
View JobWestern Cape: Contracts Manager – Fire Protection Industry Cape Town, South Africa posted by Jobs 4 All
Job PurposeWe are seeking an experienced and dynamic Contracts Manager to oversee the successful execution of fire protection projects within…
View JobLenasia: Shift maintenance technician (Millwright) In the Plastic Industry– Lenasia – Gauteng posted by Jobs 4 All
Job Summary The Technician is responsible for diagnosing and solving mechanical, hydraulic, pneumatic, electrical and other faults on plant and...
View Job
Browse Employers
Job Alerts