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Cape Town: Customer Support Specialist Payments Transaction Monitoring posted by Datafin

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Job Description

Customer Support Specialist Payments & Transaction MonitoringOther
Cape Town – Western Cape – South Africa

ENVIRONMENT:
Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you’re ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!
DUTIES:
  • Customer Support & Guidance Provide exceptional customer support, guiding merchants and users through payment processes.
  • Monitor & Investigate Transactions Search payments, track movements, and resolve issues.
  • Merchant Support & Guidance Help businesses navigate their dashboards, understand payment flows, and handle queries.
  • Analyze & Solve Issues Dive deep into transaction trends, identify problems, and recommend solutions.
  • Optimize Payment Operations Adjust, enable, or disable payment channels when needed.
  • Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
  • Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.
REQUIREMENTS:
  • Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
  • Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
  • Willing to work Afternoon / Night Shift: –
Working Hours:
This role operates on a rotating shift schedule, which includes:
  • Morning Shift: 7:00 AM 3:00 PM or 4:00 PM
  • Afternoon / Night Shift: 3:00 PM or 4:00 PM 12:00 AM
  • Weekend Shifts: 8:00 AM 5:00 PM (on rotation, not every weekend)
ATTRIBUTES:
  • A sharp analytical mindset you love spotting patterns and solving problems.
  • Excellent communication skills you can break down complex issues for merchants and teams.
  • Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
  • Tech-savvy & Computer Literate Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
  • Fluent in English Strong verbal and written communication skills.
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