Cape Town: Estate & Operations Manager | Luxury Design Villa posted by TMA Proactive Partners

The Vision

The Role This is a high-impact, hands-on leadership position. You will be the custodian of the propertys aesthetic and operational integrity. You aren’t just managing a building; you are curating an experience for high-expectation guests while ensuring a multi-million rand asset is maintained to “show-ready” standards 365 days a year.

Responsibilities

1. Guest Experience & Curation

• The Welcome: Manage 510 hosted check-ins per month, acting as the face of the property.

• Storytelling: Conduct art and architecture walkthroughs, sharing the design narrative of the home.

• Presence: Provide discreet, professional in-stay support and expert service recovery.

2. Property Standards & Aesthetics

• White-Glove Oversight: Ensure the villa consistently meets luxury hospitality standards.

• Turnover Management: Coordinate seamless transitions between guests, ensuring every detailfrom floral arrangements to linenis perfect.

• Show-Ready Maintenance: Maintain the property in a state of constant readiness for media or VIP viewings.

3. Team & Supplier Management

• Leadership: Manage and mentor the on-site housekeeping team.

• Vendor Relations: Oversee specialist service providers (landscaping, pool, security) to ensure work meets the portfolios high benchmark.

• Maintenance End-to-End: Source and compare quotes, supervise contractors, and sign off on technical quality.

4. Commercial & Administrative Excellence

• Booking Hygiene: Manage enquiries and calendars across platforms (Airbnb, Perfect Hideaways, Direct).

• Financial Tracking: Maintain organized records of supplier invoices, operational costs, and travel expenses.

5. Portfolio Growth (The Future)

• Develop repeatable Standard Operating Procedures (SOPs) for future acquisitions.

• Scale the supplier network and support the hiring of staff as the portfolio expands.

Requirements

• Experience: 5+ years in high-end hospitality (Boutique Hotels, Luxury Villa Management, or Premium Short-Term Rentals).

• Proximity: Must reside within 1520 minutes of Camps Bay for rapid operational response.

• The “Eye”: A deep appreciation for design and an obsession with detail.

• Technical Savvy: Comfortable with booking platforms, Microsoft Office, and digital communication tools.

• Logistics: Valid drivers license and own reliable vehicle.

• Demeanor: Calm under pressure, discreet, and comfortable interacting with high-net-worth individuals.

• Working Pattern: This is a mid to senior role requiring flexibility. While typical hours are 08:00 18:00, the nature of luxury hospitality requires on-call availability for emergencies and guest support during stays. This role sits above the BCEA earnings threshold.

Benefits

• Petrol reimbursed for property-related travel at AA rates
  
• Opportunity to grow into portfolio-level operational leadership as additional villas are added