<p><strong><span style="color:rgb(0, 0, 0);"><span style="background-color:rgb(255, 255, 255);">Luxury 4-star beachfront hotel | FIT Reservations | Guest-focused role | Career growth in hospitality. Location: Blouberg Beachfront, Cape Town.</span></span></strong></p><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">ABOUT THE ROLE<br>Our client, a luxury 4-star beach hotel set on the iconic Blouberg beachfront, is seeking a </span></span><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">FIT Reservations Consultant</span></span></strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);"> to join their team.<br>The successful candidate will be detail-orientated, guest-focused, and experienced in handling FIT reservations with accuracy and professionalism. This role requires a balance of administrative precision and warm guest communication to ensure a seamless booking journey.<br><br>KEY RESPONSIBILITIES<br></span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Handle all FIT reservations accurately and efficiently</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Capture bookings on Opera and maintain updated guest records</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Upload guest requirements into the preference planner</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Send quotes and confirmations to guests via email</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Process payments and follow up on outstanding balances</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Upsell rooms, packages, and hotel facilities to maximize revenue</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Work closely with the Front Office and Sales teams for smooth operations</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Maintain excellent guest communication and ensure requests are actioned</span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">MINIMUM REQUIREMENTS<br></span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">23 years experience in a FIT Reservations role </span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Proficiency in Opera PMS and Microsoft Office Suite essential</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Strong knowledge of FIT reservations and booking processes</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Excellent communication skills (written and verbal)</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">High attention to detail and accuracy in data capturing</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Ability to work under pressure and meet deadlines</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Strong sales mindset with proven upselling ability</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Grade 12 (Matric) required; Hotel School qualification advantageous</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Professional, well-groomed, and guest-focused approach</span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">OFFER<br></span></span></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Competitive market-related salary</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">15 days annual leave</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Contribution to Provident</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Meal on duty</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Working hours 8am to 5pm</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Career development opportunities within a luxury hotel environment</span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">APPLICATION REQUIREMENTS<br></span></span></p><p><strong><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Submit an updated CV with your South African ID number</span></span></strong></p><ul><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Include contactable references</span></span></p></li><li><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Ensure your CV is 100% up to date (critical for shortlisting)</span></span></p></li></ul><p><span style="color:rgb(115, 115, 115);"><span style="background-color:rgb(255, 255, 255);">Only applicants who meet the minimum requirements will be contacted.</span></span></p>

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