Cape Town: Food & Beverage Director. posted by HotelJobs

About the Role

We are seeking an experienced and visionary Food & Beverage Director to lead our ultra-luxurious 5* hotel in Cape Town. As a key member of our management team, you will be responsible for delivering exceptional guest experiences across all F&B outlets, driving organizational profitability, and fostering a culture of excellence within your team.

Key Responsibilities

• Plan and forecast revenues and costs for the department
• Staff and schedule associates, allocating duties to maximize productivity and minimize payroll costs
• Create a work environment that promotes high employee morale, continuous learning & development, and utilizes feedback from Employee Satisfaction Surveys
• Develop systems and procedures for higher cost efficiency and guest satisfaction
• Recruit, manage, and appraise associates in the department
• Develop and implement the annual plan, linking departmental objectives to the hotel’s overall strategy
• Lead associates to ensure maximum productivity and oversee outlet managers and supervisors
• Monitor daily activities of all F&B outlets, including banquets, and work with chefs on menu planning & design
• Conduct regular meetings with outlet managers and supervisors, monitor guest concerns, compliments, and suggestions
• Organize food festivals and develop guest loyalty and retention programs
• Compile and review monthly profit and loss statements for various outlets and assist in implementing approved budgets
• Ensure operational standards are followed for equipment and processes
• Maximize F&B profitability through cost containment strategies
• Prepare promotion and marketing/PR plans for various outlets and execute them
• Conduct refresher-training programs for associates and guide new members of the department
• Maintain regular contacts with corporate and individual customers, building strong relationships with them
• Stay informed about local, national, and international best practices/trends in food service, interior design, technology, and entertainment in F&B
• Develop departmental trainers in association with the training department and oversee all training activities within the department
• Ensure procurement of high-quality raw materials and cost-effective equipment
• Adhere to TPAM requirements, ensuring associates are trained and aware of regulations
• Perform audits to ensure LQA and Richey Standards are consistently followed and maintain positive audit results
• Update and complete KRAs, identifying new ones and allocating them to associates
• Address grievance and counselling issues among department associates
• Ensure a safe working environment, anticipating possible hazards and conditions

Requirements

• Graduates from reputed hotel management schools (desirable)
• Graduates with experience in hotels or hospitality sector (5-6 years in similar position) (desirable)
• Fluency in English; additional language skills advantageous
• Knowledge of other hotel services and Food & Beverage services, including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in original job description; therefore, skipped.

Salary & Benefits

• Competitive basic salary package, inclusive of a lucrative incentive bonus structure mentioned in the original job description; therefore, included as is.