We are seeking a dedicated and experienced Front Office Manager to lead the front office team at a Luxury 5-star Hotel in the heart of Cape Town.

Responsibilities:

• Manage the day-to-day operations of the Front Office, including Reception, Concierge, and Guest Relations

• Ensure an exceptional arrival and departure experience for all guests

• Maintain high service standards, guest satisfaction, and efficient departmental procedures

• Lead, train, and motivate the front office team, fostering a culture of excellence and service

• Handle guest feedback, special requests, and complaints professionally and promptly

• Manage departmental scheduling, budgeting, and reporting

• Collaborate with Housekeeping, Food & Beverage, Reservations, and Sales to ensure seamless operations

• Oversee the implementation of hotel policies, procedures, and brand standards

• Monitor occupancy levels, assist with yield management, and support the Reservations team when needed

Requirements:

• Minimum of 35 years experience in a front office supervisory or management role within a luxury hotel

• Solid knowledge of front office systems (preferably Opera or similar PMS)

• Excellent leadership, communication, and interpersonal skills

• A hands-on, service-driven approach with strong problem-solving abilities

• Ability to work under pressure, multitask, and make sound decisions

• Passion for hospitality and delivering world-class guest service

• Hospitality qualification or relevant tertiary education is advantageous

• Must be willing to work shifts, weekends, and public holidays as required

An upmarket and vibrant hostel company is looking for an experienced, fun, energetic, reliable and guest-focused Front Office Manager to join the team at one of its Cape Town-based properties. If you thrive in a dynamic hospitality environment and love working with people, we want to hear from you!

Minimum Qualifications:

Matric certificate (Grade 12)

At least 2 year of experience in a similar reception role within the hotel or hostel industry

Key Skills & Attributes:

High energy and a positive, team-oriented attitude

Excellent customer service and conflict resolution skills

Professional personal presentation and grooming

Strong communication skills (verbal, written, and telephonic)

Problem-solving, decision-making, and interpersonal strengths

Good planning, organisation, and time management skills

Proven background in reception team management

Computer literate Excel, Word, Opera, Cloudbeds, or similar hotel management software

Application Details:

Please send the following with your application:

A cover letter

A recent picture

Written references

Your updated CV

Candidates must be available for a face-to-face interview in Cape Town. If you do not receive a response within 14 days, please consider your application unsuccessful.