Cape Town: Front Office Manager posted by Kendrick Recruitment
Posted on 2025-06-04 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Kendrick Recruitment is currently seeking a skilled and guest-focused Front Office Manager to join a luxury safari lodge situated in the stunning Western Cape. This is an exciting opportunity for a hospitality professional to take the lead in managing the front-of-house operations of a world-class lodge, ensuring exceptional guest service and smooth day-to-day operations.
Key Responsibilities:
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Oversee the daily operations of the front office, including reception, guest services, and reservations
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Ensure a warm and professional welcome for all guests on arrival
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Manage the front office team, providing training, support, and motivation
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Maintain high standards of service delivery in line with luxury hospitality expectations
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Handle guest complaints and requests with efficiency and care
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Coordinate with housekeeping, food & beverage, and other departments to ensure seamless operations
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Monitor and manage bookings, arrivals, departures, and guest accounts
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Maintain accurate records, reports, and administrative documentation
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Assist in implementing and maintaining front office procedures and policies
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Support the lodges overall guest satisfaction and retention strategies
Requirements:
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Proven experience in a front office management role within a luxury hospitality setting
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Strong leadership and team management skills
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Excellent communication and interpersonal abilities
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High level of computer literacy, including knowledge of reservation and front office systems
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Exceptional organisational and problem-solving skills
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Guest-centric mindset with a strong eye for detail
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Professional appearance and demeanour
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Ability to work flexible hours, including weekends and holidays
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A good knowledge of the local area and tourism offerings is advantageous
This position is ideal for a motivated individual who is passionate about luxury hospitality and committed to providing world-class service in a unique safari lodge environment.
Interested candidates are invited to submit their CV for consideration.
Click Go Apply to apply online!
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