Job Description
About the Role
TMA Proactive Partners is seeking a General Manager to lead operations and guest experience for our design-led hospitality portfolio in Cape Town, starting with a property in Camps Bay. The successful candidate will be responsible for managing the day-to-day operations of the villa, ensuring exceptional presentation, guest experience, and running the property to the highest standards.
Key Responsibilities
- Manage hosted check-ins (approximately 5 – 10 per month)
- Conduct art and architecture walkthroughs for guests
- Provide in-stay support and ensure professional service recovery when required
- Maintain a calm, discreet, and professional guest presence
- Ensure the villa is maintained at luxury hospitality presentation standards
- Coordinate turnovers and readiness for arriving guests
- Maintain the home in a show-ready condition at all times
- Coordinate and manage the on-site housekeeper
- Manage relationships with garden, pool, and other specialist service providers
- Manage maintenance issues end-to-end
- Negotiate effectively with suppliers while protecting the property and maintaining standards
- Manage enquiries and maintain booking calendar hygiene
- Coordinate listing platforms such as Airbnb and Perfect Hideaways
- Manage direct bookings, guest extensions, and scheduling
- Maintain organised records of supplier invoices and payments
- Track operational costs related to the property
- Maintain petrol expense records for property-related travel
Requirements
- Proven experience in high-end hospitality, boutique hotels, villa operations, guest relations, or premium short-term rental
- Business degree preferred, or equivalent operational experience
- Exceptional attention to detail and pride in maintaining luxury hospitality standards
- Strong organisational skills with excellent follow-through and reliability
- Calm under pressure and comfortable managing high-expectation guests
- Confident managing suppliers, contractors, and property maintenance
- Comfortable using structured tools including Microsoft Office, messaging platforms, and calendars
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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