General Manager
Posted on 2025-04-23
Employer | Kendrick Recruitment |
---|---|
Salary | 0 |
Category | It Computer |
Location | Western Cape / Cape Town |
Job Summary
Salary:
Negotiable depending on experience
Kendrick Recruitment is currently seeking a General Manager for a leading luxury safari tours company based in Cape Town. This is an exciting opportunity for a dynamic and experienced travel professional to oversee operations, lead a high-performing team, and drive strategic growth across the business. The ideal candidate will have extensive experience in both corporate and leisure travel, with a strong understanding of Amadeus, NDC, and a proven ability to lead operations, sales, and support teams.
Key Responsibilities
Business Management
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Oversee day-to-day travel operations and systems
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Develop and maintain strong relationships with suppliers, clients, ITCs, finance, and support teams
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Identify and implement process improvements to streamline operations
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Introduce and manage new technologies, including NDC aggregators
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Monitor and analyse KPIs to ensure performance targets are met
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Manage supplier contracts with focus on fare negotiation and service delivery
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Handle escalated customer service matters with a client-first approach
Staff Management & Development
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Lead and guide operational, finance, and support staff to ensure productivity and accountability
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Manage performance reviews, leave tracking, incentives, and correspondence
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Address disciplinary issues, conflict resolution, and staffing changes as needed
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Identify team training needs and ensure continuous upskilling
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Foster professional development and explore internal promotion opportunities
Sales & Client Relations
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Identify internal and external sales opportunities
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Support organic growth and assist in identifying new client opportunities
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Negotiate and manage corporate travel deals (air and land)
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Handle client complaints, emergency travel support, and after-hour consulting
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Assist Key Account Managers (KAMs) with client onboarding and retention
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Participate in client meetings, support consultant onboarding, and conduct ITC workshops
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Ensure client database (CRM – ZOHO) is up-to-date
ITC & Training Oversight
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Manage and support 25+ Independent Travel Consultants and support staff
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Conduct regular one-on-one visits and team meetings
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Provide guidance on fares, reissues, refunds, and corporate queries
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Deliver training on Amadeus, QuickTrav, Teams, and aggregator systems
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Handle ITC write-offs, ADMs, and re-invoicing errors
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Organise bi-monthly supplier training sessions
GDS / Technology
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Attend Amadeus forums, training, and pilot programs
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Update Smart Flows and manage GDS bookings for flights, hotels, cars
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Assist with complex travel arrangements including round-the-world fares
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Lead tech adoption and integration for operational improvements
Financial Management
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Oversee budgets, financial reporting, and IATA compliance
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Manage IATA payments, GEI credit cards, and client correspondence for payment issues
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Supervise ADM processing, write-offs, and finance procedure adherence
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Handle new account setup and cash/credit account procedures
Supplier & Head Office Collaboration
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Work with Head Office on new business opportunities
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Maintain and grow relationships with industry suppliers
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Attend forums, trade shows, supplier workshops, and industry events
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Stay informed on new technology, products, and destination offerings
IT & HR Responsibilities
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Manage IT service provider relations and address tech issues (QuickTrav, Teams, etc.)
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Recruit new staff members as needed
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Work closely with HR on staff-related matters and disciplinary processes
Compliance & Subscriptions
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Maintain compliance with ASATA, IATA, and other travel associations
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Manage subscriptions (Travelinfo, QuickTrav, etc.)
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Keep Teams platform updated with contracts, supplier contacts, and procedures
Marketing & Advertising
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Coordinate with marketing team to send weekly promotional content
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Oversee social media, newsletters, and advertising campaigns
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Support marketing efforts for ITCs and maintain CRM accuracy
This is an exceptional opportunity for a driven, strategic individual with a passion for the luxury travel industry. If you meet the criteria and are looking for your next career move, we encourage you to apply by submitting your CV.
General Manager position available in Western Cape, Cape Town. This job position was posted by Kendrick Recruitment. The job has been posted as a free ad on 2025-04-23 at 15:03:04 in the It Computer category
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