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Cape Town: HR SPECIALIST BPO/CONTACT CENTRE CAPE TOWN posted by CallForce

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Job Description

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.

DUTIES

Provide HR oversight and client relationship management including:

  • 24 hour problem resolution client/employee.
  • Handle misconduct and incapacity processes.
  • Performance Management of KPIs and targets.
  • Monitor attendance and adherence to schedule and address non-compliance.
  • Investigate incidents on duty.
  • Assist with monthly payroll. Handle payroll and leave queries.
  • Assist with credit control in respect of client billings.
  • Handel HR administration.
  • Handle Medical Aid admin and leave reports.
  • Engage with internal and external client management teams to understand and meet service delivery levels.
  • Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
  • Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.
  • Assist with co-ordination of recruitment process.
  • Keep the client and recruitment team informed of process.
  • Manage attrition.
  • Completion of all documentation relating to candidate placement.
  • Attend client meetings and provide reports.
  • Complete all required daily, weekly and monthly reports.

QUALIFICATIONS:

  • Matric
  • HR degree/diploma (a preference)
  • MS Office strong Excel

SLILLS AND EXPERIENCE:

  • 3-5 years practical HR/IR experience.
  • Client Relationship Management experience
  • Experience in working in BPO/Contact Centers.
  • TES Account/Project Management experience (a strong preference.)
  • Valid drivers license & own motor vehicle.

COMPETENCIES

  • Strong inter-personal skills.
  • Excellent verbal and non-verbal communication skills.
  • Ability to manage conflict.
  • Strong customer service focus.
  • Flexibility and adaptability.
  • Stress tolerance and resilience.
  • Planning, organizing and time management.
  • Quality focus and excellence orientation.
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Salary: Industry related

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

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For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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