Job Description
About the Role
Join us as a Debt Collections Consultant and be part of a winning team. CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. As an Inbound Debt Sales Consultant, you will be servicing our global client in the USA, engaging with high profile clients to help them take control and get out of high debt.
Key Responsibilities
- Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging onto and updating the relevant collections systems.
- Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
- For more complex accounts, analyze customers’ account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
- Negotiate settlements to receive payment on a certain percentage of the debt,
- Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
Requirements
- 1-2 years debt review, debt consolidation or sales experience
- Must have worked on international campaigns
- Highly proficient in English, written and verbal.
- Must have a neutral accent.
- Must have knowledge of debt collection techniques
- Have sound negotiation skills
Qualifications
- Matric (minimum educational requirement)
- No formal education or certifications mentioned
Salary & Benefits
- Basic salary of R7500, increased to R8500, after your first month with us
- Highly competitive commission structure over and above the R8500 basic salary
- Transport is provided as you will be working USA hours, 3pm to 4am
How to Apply
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. If you do not hear from us within 14 days of applying, kindly consider your application unsuccessful.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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