Job Description
About the Role
Join CallForce as a Debt Collections Consultant and be part of a winning team servicing our global client in the USA. As an Inbound Debt Sales Consultant, you will engage with high-profile clients to help them take control and get out of high debt. With a focus on delivering innovative and customized contact centre solutions from South Africa to the global market, we offer a unique opportunity for a high-performing individual to excel.
Key Responsibilities
- Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging onto and updating the relevant collections systems.
- Use the appropriate collections scripts and other tools available to verify clients’ identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms, which will achieve the best outcome.
- Analyze customers’ account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
- Negotiate settlements to receive payment on a certain percentage of the debt.
- Carry out professional conversations and negotiations with clients, despite this being a scripted sale.
Requirements
- 1-2 years’ experience in debt review, debt consolidation, or sales
- Experience working on international campaigns
- High proficiency in English (written and verbal)
- Neutral accent
- Knowledge of debt collection techniques
- Sound negotiation skills
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
Basic salary: R7500, increased to R8500 after the first month. A highly competitive commission structure over and above the basic salary is also available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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