Incentives Manager

ROLE :

The main purpose of the Incentive Manager (meetings, incentives, conventions, conferences and exhibitions) is to manage, grow and develop the department.

The manager must provide outstanding customer service and ensure sales growth.

OPERATIONAL EXCELLENCE

• Supervise all event enquiries (existing/new leads) in an accurate, appropriate and timely manner
• Supervise and support the MICE staff
• Ensure proper execution of all MICE events to the customers satisfaction and within budget
• Oversee all event proposals in line with company brand standards, inclusive of creativity and alignment with the companys core values

• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the systems
• Maintain thorough and up to date record of all bookings for easy access, filing and auditing purposes
• Ensure accuracy and timeliness of monthly invoices
• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients)
• Resolve customer service issues to customers satisfaction with appropriate corrective and preventative measures
• Ensure adherence to standard operating procedures
• Suggest new and improved policies and processes to improve efficiency and ensure compliance

Desired Experience & Qualifications

• Minimum 4/5 years experience in MICE, of which 2 in management position would be advantageous
• Excellent command of spoken and written FRENCH is a plus
• Excellent Organizational and administration skills
• Project management skills
• Negotiation skills
• Creative and out of the box thinking
• Solid level of Maturity and professionalism to manage a program on the ground with the customer
• Excellent domestic, regional, and international travel experience
• Must be fully proficient with PowerPoint, Word, and Excel
• Excellent understanding of MICE trends and tech used in MICE
• Minimum Matric qualification. Post Matric commercial qualification will be an added advantage

Personal Competencies

• Self-motivator with passion for the job
• Must be comfortable in liaising with clients at all levels up to CEO, BoD and Ministerial level
• Must be in possession of a valid This position requires that all staff within the division travel for site inspections and with the groups
• Professional disposition always
• Acts with respect, integrity, courage and