Cape Town: Internal Marketing Assistant posted by Tower Group
Posted on 2025-06-17 00:00:00
| Employer | Tower Group |
|---|---|
| Category | Other Sales/Marketing |
| Location | Western Cape / Cape Town |
Job Summary
Core Knowledge & Skills:
- MATRIC + 5 YEARS SHIPPING EXPERIENCE
- RELEVANT SHIPPING COURSES
- HIGH LEVEL WORK ACCURACY
- FULLY COMPUTER LITERATE MS OFFICE, EXCEL, WORD, OUTLOOK AND POWERPOINT
- EXCELLENT INTERPERSONAL SKILLS (WRITTEN AND VERBAL COMMUNICATION SKILLS)
- EXCELLENT CUSTOMER SERVICE RELATIONSHIP SKILLS
- KNOWLEDGE OF CLIENTS AND MARKETS
- KNOWLEDGE OF RESTIRCTIONS ATG VARIOUS PORTS AND COMMODITIES
DUTIES:
- Bookings for all trades Dry and Reefer
- Firming up of bookings prior to firm stacks
- Rechecking rates on bookings prior to stacks firming
- Verifying of DG and non DG lists
- Application for acceptance of hazardous cargo/special equipment and stowage requests. Update LMS addon to obtain DG certificates.
- Amending routing or connecting vessels as per Trade instruction
- Send email to respective POD for all freight collect shipments
- Daily updating of EDI, which is downloaded into Dinamix importing of vessel files 3 times a day
- Clearing of errors on Dinamix after EDI processed
- Requesting for space from Branches when allocation has been reached.
- Assisting customers with e-Commerce support ie. Customer creation/ Registration and log in/booking capture
- Approving e-Commerce Customers
- Customer Code creation on LMS and Dinamix
- Requesting KYC documentation from clients and Customer integration updates in LMS
- Daily telesales minimum of 10 calls per day and reported daily. Canvassing for both import/export bound cargoes
- Updating of export client stats for all trades
- Customer record update (All trades).
- Monthly allocation report for all trades
- Compile weekly sales meeting minutes.
- Prepare e-commerce report and submit to WARO every Friday.
- Capture stats in Dinamix for both imports and exports. Follow ups with Branches to ensure import and export manifests are completed for month end reporting
- Submitting surveys for new trades
- Negotiate and quote freight rates upon approval and send to clients
- Requesting rates and free time from MD
- Application for detention and demurrage requests
- Assisting internal and external customers with queries. Assist both import and export clients with queries and transshipment details on both import/export legs
- Export RFAs and Free time for all shipments to be done and approved prior vessel ETD
- Advise clients of all new increases of rates/BAF/surcharges, etc.
- Managing mail queue. General typing and filing
- Attend annual Marketing Conference
- Assist with cocktail function if in Durban
- Give clear handover info to Customer Service / customer profile update
- Supports the Sales Executives he/she is working with and handles incl. commercial follow up activities such as customer request and issue handling.
- Production of Sales materials to be used by Sales Executives
- Compiles local tenders (Requesting of freight rates from Trade management to arrange and provide bidding confirmation to customers)
- Follow-up with key customers on performance rates quarterly and monthly spot rates / monitor rates about to expire and lead the renewal process
- Perform market identification and feed Sales Exec and Inside Sales with new prospects
- Provide up-to-date market situation & weekly summary report of each trades to PIL management
- Track the VAS performance and push for more
- Following payment settlement from customer
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