Job Description
- Respond to customer enquiries via telephone, email, and other communication channels in a professional and timely manner.
- Identify customer requirements and recommend suitable products or solutions.
- Follow up on quotations, orders, and prospective opportunities to help convert enquiries into confirmed sales.
- Provide support to the external sales team by coordinating information, quotations, and customer requirements.
- Develop a good understanding of the company’s product range and remain informed about industry developments and competitor activity.
- Process customer orders accurately and ensure orders are fulfilled efficiently.
- Identify opportunities to promote additional products or services to customers.
- Maintain positive relationships with customers through effective communication and service.
- Assist customers with product-related queries and address any concerns or issues that may arise.
- Keep detailed and accurate records of customer interactions, leads, quotations, and sales activities.
- Support the branch and sales team in meeting overall sales objectives.
Minimum Requirements
- Matric certificate (essential).
- Previous experience in an internal sales, sales support, or customer sales role, preferably within a technical or industrial environment.
- Good understanding of equipment, machinery, or similar technical products is advantageous.
- Strong verbal and written communication skills.
- Customer-focused with the ability to identify needs and recommend suitable solutions.
- Comfortable working with sales or CRM systems to track enquiries, opportunities, and customer information.
- Self-motivated with the ability to work both independently and as part of a team.
- Strong organisational and time management abilities.
- Adaptable and able to respond to changing customer demands and market conditions.
- Knowledge of industry standards, safety considerations, or technical applications will be beneficial.
- Professional approach when dealing with clients and representing the business.
If you have a passion for sales support, enjoy building relationships with customers, and are looking to grow your career within a technical environment, we would welcome your application.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Clearing and Forwarding Jobs in Western Cape
The field of other clearing and forwarding positions is an essential part of the global trade industry, playing a crucial role in facilitating the movement of goods across international borders. In Western Cape, South Africa, this sector typically experiences steady growth due to its strategic location as a major hub for imports and exports.
Generally, salaries for other clearing and forwarding professionals in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. While it’s difficult to pinpoint exact salary ranges without knowing the specific circumstances of each role, broad estimates typically range from R400 000 to R800 000 per annum, with some senior positions potentially exceeding this amount. However, salaries can fluctuate significantly depending on individual qualifications, performance, and the specific requirements of the role.
Common skills required for other clearing and forwarding roles include language proficiency (particularly English and Afrikaans), knowledge of international trade regulations, experience with customs clearance procedures, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and basic computer literacy. Other desirable skills might include familiarity with transportation management systems, knowledge of logistics software, or experience working in supply chain management.
The financial services sector, technology industry, manufacturing sector, and ports and transport companies are some of the common industries that employ other clearing and forwarding professionals in Western Cape. These roles often involve coordinating shipments, communicating with clients and carriers, processing customs documents, and ensuring compliance with relevant regulations.
Career development opportunities for those in other clearing and forwarding roles typically involve specializing in a particular area, such as logistics or supply chain management. Promotions to senior positions may also be possible through experience and further education. As the global trade industry continues to evolve, professionals in this field can expect ongoing challenges and opportunities for growth and professional development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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