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Cape Town: It Support Engineer posted by Datafin

Date 2024-11-24
Job Title It Support Engineer
Employer Datafin
More Information
Salary 0
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

IT Support EngineerIT – Support
Cape Town – Western Cape

ENVIRONMENT:
A prominent outsourcing company in the BPO sector, renowned for delivering exceptional service and innovative solutions to their clients, is seeking a skilled and motivated Tier 2 IT Engineer to join their dynamic team. In this role, you will play a crucial part in maintaining and enhancing their IT infrastructure. Your responsibilities will include diagnosing and resolving technical issues, supporting end-users, and collaborating with other IT professionals to ensure seamless operations.
DUTIES:
  • Provide advanced technical support to resolve IT issues escalated from Tier 1 support.
  • Troubleshoot and resolve hardware and software problems.
  • Manage and maintain IT systems, including servers, networks, and applications.
  • Perform system upgrades, patches, and backups.
  • Assist in the implementation and deployment of new technologies and solutions.
  • Monitor system performance and security and take proactive measures to ensure stability and safety.
  • Document and update IT procedures and knowledge base articles.
  • Collaborate with other IT team members and departments to provide seamless support and service.
  • Train and mentor Tier 1 support staff.
REQUIREMENTS:
  • Bachelor`s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Minimum of 3-5 years of experience in an IT support role.
  • Strong knowledge of Windows and Linux operating systems.
  • Experience with network protocols, hardware, and configurations.
  • Familiarity with cloud services.
  • Proficiency in troubleshooting and problem solving.
  • Relevant certifications (e.g., A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator)
ATTRIBUTES:
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Apply for this Job

It Support Engineer position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-24 at 16:06:01 in the It Computer category

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