Cape Town: IT Support Engineer – Level 2 posted by Pronel Consultants

February 9, 2026 Jobs in Cape Peninsula

Pronel Consultants

Western Cape

Industrial Engineering

Job Description

Location: Cape Town / Johannesburg

We are seeking an experienced L2 Support Engineer to join our team. The successful candidate will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments. This role requires strong troubleshooting skills, excellent communication, and the ability to work confidently with cloud platforms, networking, hardware, and core IT infrastructure.

Responsibilities

Respond to and resolve escalated support tickets within SLA.
Diagnose and troubleshoot complex hardware, software, and network problems.
Perform root cause analysis and implement long-term solutions.
Install and configure hardware, software, servers, and networking equipment.
Manage user accounts, permissions, and access control.
Perform maintenance, patching, and system updates.
Monitor system health using RMM tools and proactively prevent issues.
Provide end-user support, training, and guidance.
Collaborate with L1, L3, and specialist teams; escalate issues where required.
Maintain accurate documentation and contribute to knowledge base articles.
Adhere to security protocols and support SOC-driven security initiatives.
Mentor L1 engineers and support continual service improvement.

Minimum Requirements

CompTIA A+
CompTIA Network+
CompTIA Security+
MS-102: Microsoft 365 Administrator
AZ-104: Microsoft Azure Administrator
24 years experience in IT Support (MSP environment advantageous)
Strong experience with Microsoft 365, Azure, AD, and networking
Proven ability to handle escalated incidents and deliver high-quality support

Preferred (Optional)

ITIL v4 Certification
Bachelors degree in IT or related field
Vendor certifications (Microsoft, Cisco, Google)
MS-900, AZ-900, MS-700

Skills & Competencies

Advanced troubleshooting and analytical ability
Strong hardware, software, and networking knowledge
Excellent verbal and written communication
Customer-focused approach and strong interpersonal skills
Experience with RMM tools, remote support, and ticketing systems
Ability to multitask and manage workloads effectively
Strong documentation and organizational skills
Eagerness to learn and adopt new technologies

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Personal Attributes

Personable, proactive, and solutions-driven
Adaptable and keen to learn
Team-oriented with strong cultural alignment
Committed to continuous improvement.

If you meet the above requirements and are ready to advance your career in a dynamic MSP environment, we encourage you to apply. Please send CV’s to .za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Industrial Engineering Jobs in Western Cape

The industrial engineering profession offers a wide range of career opportunities in the Western Cape region of South Africa. Typically, this field is in high demand across various industries due to its focus on optimizing processes and improving efficiency. As a result, job seekers with skills in industrial engineering can expect a competitive job market with diverse employment options.

Generally, industrial engineers in the Western Cape can expect to earn salaries within broad ranges, often between R800 000 and R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are only a rough guide and actual salaries may vary widely. Salaries can be influenced by the specific requirements of the role, the level of expertise required, and the location within the Western Cape region.

Common skills for industrial engineers in the Western Cape include strong analytical and problem-solving abilities, experience with lean manufacturing methodologies, knowledge of quality control procedures, proficiency in industry-specific software applications such as ERP systems or CAD tools, and excellent communication and project management skills. Typically, industrial engineers also require a degree in industrial engineering or a related field, along with relevant certifications or diplomas.

Industries that commonly employ industrial engineers include the financial services sector, technology industry, manufacturing sector, and logistics and supply chain management companies. These sectors often require experts who can analyze and improve their operational processes to increase efficiency and reduce costs.

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Career development opportunities for industrial engineers in the Western Cape are varied and extensive. Typically, this role serves as a stepping stone for career advancement into senior leadership positions or specialist roles such as operations manager, quality control manager, or process improvement consultant. With experience, industrial engineers can also pursue further education and certifications to specialize in areas like sustainability, renewable energy, or automation.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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