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Cape Town: Junior Support Engineer posted by Elite Search

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Job Description

Responsibilities:

  • Resolve technical issues and customer requests via Freshdesk within SLA targets
  • Manage and update support tickets, documentation, and change requests
  • Monitor systems, interpret cron mails, and apply OS or application-level fixes
  • Perform OS and Iris upgrades, patching, and daily infrastructure health checks
  • Communicate professionally with customers and contribute to internal knowledge sharing
  • Participate in the after-hours support rotation

Requirements:

  • 2 – 4 years in technical support or IT operations (preferably in telco, ISP, or NOC)
  • Strong Linux/Unix skills (CLI proficiency, log analysis, cron job management, patching)
  • Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP/IP)
  • Customer-focused mindset with solid written and verbal communication
  • Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk
  • Self-managed, proactive, and eager to learn and grow

Qualifications:

  • Matric (Grade 12) + IT Diploma or Degree in Computer Science/Information Technology
  • One or more certifications: CompTIA Network+, Cisco CCNA, or similar



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