Cape Town: Junior Support Engineer posted by Sabenza IT & Recruitment

Purpose of the role:

The Junior Support Engineer provides first-level technical support, assists with system setup and user account management, and gains hands-on experience with IT support tools and processes. This role is designed to develop foundational technical skills while supporting the IT team in daily operations.

Key Responsibilities:

• Provide first-level support for basic hardware, software, and system issues.
  
• Assist with system setup, configuration, and user account management.
  
• Document system configurations, troubleshooting steps, and standard procedures.
  
• Support the IT team in maintaining system performance and reliability.
  
• Gain practical experience with IT support tools, processes, and best practices.
  
• Escalate unresolved issues to higher-level support or senior engineers.
  
• Maintain awareness of emerging technologies relevant to the role.
  

Requirements

Minimum Requirements:

• NQF Level 4 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
  
• Relevant certifications such as Microsoft, Oracle, or AWS are desirable.
  
• Minimum of 2 years experience in a Support Engineer or similar technical support role.