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Cape Town: Junior Technical Manager – CPT posted by DataFin Recruitment

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Job Description

About the Role

A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery. This role bridges hands-on technical work with people management and operational coordination.

Key Responsibilities

  • Assist with managing field technicians and installers
  • Allocate jobs and support daily scheduling
  • Monitor attendance, productivity and job completion
  • Provide on-the-job coaching and basic performance feedback
  • Assist with onboarding and training of new technicians
  • Ensure technicians follow company processes and standards
  • Support troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)
  • Review completed jobs for quality and compliance
  • Assist with site inspections and installations when required
  • Ensure correct use and care of company tools, vehicles and equipment
  • Help manage small to medium technical projects
  • Ensure jobs are completed on time and within scope
  • Liaise with sales and admin teams regarding technical requirements
  • Handle client queries or complaints escalated from technicians
  • Ensure professional conduct on customer sites
  • Assist in improving customer satisfaction and service delivery standards
  • Assist with KPI tracking for technicians
  • Provide basic reports on job status, call-outs and productivity
  • Help maintain accurate records in ZOHO CRM
  • Support stock control and technical inventory management

Requirements

  • Minimum Requirements
  • Qualifications: Certificate or diploma in IT / Networking / Technical field
  • Experience
  • 24 years hands-on technical experience (IT support, CCTV, networking, or similar)
  • Some leadership or senior technician exposure advantageous

Skills & Competencies

  • Technical
  • Strong understanding of IT infrastructure and/or CCTV systems
  • Basic networking knowledge
  • Ability to troubleshoot hardware and software issues
  • Management
  • Basic people management skills
  • Ability to motivate technicians
  • Good organisational and time management skills
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Qualifications

None mentioned.

Salary & Benefits

Not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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