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Cape Town: Level 2 Helpdesk Engineer posted by Uptime – MSP Operations Delivered.

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Job Description

Job Description: Tier 2 Helpdesk Engineer – Remote

Position Overview:

The Tier 2 Helpdesk Engineer is responsible for providing advanced technical support to end-users, resolving complex issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as collaborating with other IT team members to improve service delivery.

These roles involve supporting a US partner (Eastern) start times will be 3pm/4pm – 12am / 1am SAST.

This role will include working on-call eight weeks per year (24/7), additional payments will be made for this.

Key Responsibilities:

  • Provide advanced technical support for hardware, software, and network issues.
  • Diagnose and resolve complex technical problems escalated from Tier 1 support.
  • Assist with the installation, configuration, and maintenance of IT systems.
  • Document and track issues, resolutions, and updates in the helpdesk ticketing system.
  • Collaborate with other IT team members to develop and implement solutions.
  • Ensure compliance with IT policies and procedures.
  • Microsoft Technologies: Utilize strong skills in Microsoft technologies, including Office 365 and Azure, to support and troubleshoot related issues.
  • Networking: Apply working knowledge of firewalls, switches, access points, and basic configurations to resolve network-related problems.
  • System Configuration: Perform basic configurations and maintenance of network devices to ensure optimal performance and security.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 2+ years of experience in IT support or helpdesk roles.
  • Strong knowledge of Windows and Mac operating systems, networking, and common software applications.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Microsoft Expertise: Proficiency in Office 365 and Azure. Certifications are a plus!
  • Networking Skills: Knowledge of firewalls, switches, access points, and basic configurations.
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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