Cape Town: Medical Receptionist posted by Pronel Consultants

Location: Bloubergstrand, Cape Town

A well-established and modern medical practice in Bloubergstrand is seeking an experienced Medical Receptionist to serve as the first point of contact for patients while ensuring the smooth, professional running of the practice.

Key Responsibilities

• Managing front-desk operations, switchboard, WhatsApp, and practice emails

• Scheduling and confirming appointments with 100% accuracy

• Maintaining accurate patient records and digital files

• Managing patient intake, consent forms, and follow-up communication

• Coordinating patient aftercare communication and engagement

• Maintaining a welcoming and professional reception environment

• Supporting basic marketing activities (broadcasts, promotions, WhatsApp status updates)

• Ensuring confidentiality and POPIA-compliant handling of patient information

Minimum Requirements

• Proven experience as a Medical Receptionist

• Knowledge of medical aid processes and patient billing

• Strong administrative and organisational skills

• Excellent communication and customer service abilities

• Comfortable working with digital systems and online diaries

• Professional appearance and patient-focused mindset