Cape Town: NOC Network Engineer (CPT CBD Onsite) posted by DataFin Recruitment

About the Role

We are seeking an experienced NOC Network Engineer to join our dynamic team in Cape Town CBD as part of our 24/7 Network Operations Centre. As a key player, you will be responsible for proactive monitoring, maintenance, and support of our wide area network (WAN), fibre infrastructure, and customer connectivity. You will ensure uninterrupted connectivity across the network by identifying and resolving issues promptly, supporting field teams, and maintaining regulatory and service level obligations.

Key Responsibilities

• Continuous, real-time surveillance of network infrastructure using monitoring and alerting platforms.
• Ensure proactive detection of latency, jitter, congestion, or availability anomalies.
• Accurate and detailed logging, classification, and prioritisation of network faults.
• Immediate triage and response to outages and performance degradation.
• Perform Root Cause Analysis (RCA) and escalate to internal or external teams where required.
• Track and document fault resolution progress to closure.
• Maintain SLA adherence through effective prioritisation and follow-through.
• Respond to and resolve client escalations via WhatsApp, Telegram, email, phone, and ticketing systems.
• Deliver clear and professional communication throughout incidents and planned maintenance.
• Provide premium-tier support to Platinum and Double Platinum clients with urgency and attention to detail.
• Draft, distribute, and update clients on planned or emergency maintenance via: Email, IVR system, Telegram groups, Online noticeboards or portals.
• Confirm scheduled maintenance with third-party infrastructure providers and record all outcomes.
• Deliver post-incident Root Cause Reports (RFOs) to affected clients.
• Maintain detailed and accurate records of incidents, escalation steps, timelines, and resolutions.
• Update internal knowledge bases and network documentation regularly.
• Participate in after-hours support and scheduled maintenance windows.
• Remote support to field teams by coordinating splicing, testing, and fibre route diagnostics.
• Provide on-site technical support where necessary (own transport and valid drivers license advantageous).
• Monitor and report on potential security events, including DDoS attacks and anomalies.
• Follow established change control processes for all network changes and maintenance.
• Coordinate with fibre infrastructure providers (e.g. DFA, Openserve, Vumatel, MetroFibre, Frogfoot) and escalate issues appropriately.

Requirements

• Network Monitoring: Iris and Observium.
• Routing/Switching: MikroTik, Huawei and H3C and Cisco.
• Ticketing/CRM: Freshdesk, RT or proprietary systems.
• Network Protocols: BGP, OSPF, VLANs, PPPoE, DHCP, DNS, IPv4/IPv6 subnetting.
• VoIP/SIP troubleshooting and diagnostics.
• 24×7 NOC environment structured rotating shifts including nights, weekends, and public holidays.
• Overtime and on-call standby as required.
• May be required to travel to on-site locations for diagnostics or infrastructure validation.

Qualifications

• Valid Driver’s License and own transport (advantageous).
• MikroTik (advantageous).
• CCNA (advantageous).
• Networking Essentials (advantageous).
• N+ (advantageous).

Note: As there was no salary or benefits mentioned in the original job description, I have left this section blank.