Cape Town Region: Account Manager – Merchants (PayJustNow) posted by Finchoice

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands Pay Just Now and FinChoice empower millions of South Africans through innovative Payments, Lending, and Insurance solutions. Were a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human. Role Purpose As an Account Manager at PayJustNow, your primary responsibility is to manage and grow a portfolio of emerging merchant partners. These merchants may not yet be classified as strategic, but they represent significant potential for future growth. Your role is to build strong relationships, drive product adoption, and identify opportunities to elevate these accounts into strategic partnerships over time. This role is critical in ensuring that all merchants, regardless of size, receive the support, insights, and engagement needed to thrive on the PayJustNow platform. You will work cross-functionally to deliver value, resolve issues, and contribute to the long-term success of our merchant ecosystem. Core Responsibilities Merchant Relationship Management Serve as the primary point of contact for a portfolio of merchants. Build trust-based relationships with merchant stakeholders through regular engagement. Conduct check-ins and performance reviews to ensure alignment and satisfaction. Account Development & Growth Identify and execute opportunities to grow account value through increased product usage, marketing collaboration, and operational improvements. Develop tailored growth plans aimed at transitioning high-potential merchants into strategic accounts. Support merchants in adopting new features and optimising their use of PayJustNows solutions. Performance Monitoring & Insights Track and analyse key merchant performance metrics (e.g. transaction volume, repayment behaviour, customer conversion). Provide actionable insights to merchants to improve outcomes and drive growth. Maintain accurate records of merchant interactions and performance using data. Cross-Functional Collaboration Collaborate with internal teams including Product, Marketing, Risk, and Operations to support merchant needs. Share merchant feedback and feature requests to inform product and service improvements. Assist in the rollout of new features or services to your merchant base. Issue Resolution & Support Proactively identify and resolve merchant issues, escalating where necessary. Ensure a high standard of service delivery and responsiveness across all accounts. Key Success Metrics (KPIs) Growth in GMV (Gross Merchandise Value) per account Conversion rate of non-strategic to strategic accounts Merchant retention and satisfaction scores (e.g. NPS) Adoption of new PayJustNow features and products Timeliness and effectiveness of issue resolution