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Cape Town Region: Client Experience Experts B2c posted by Tanya Serra Food, Wine, Hospitality Recruitment

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Job Description

POSITION OVERVIEW Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive impression. CUSTOMER EXPERIENCE • Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements • Arranging of gifts if applicable • Pre and on trip support and client communication / key touchpoints (e.g., messaging clients re special occasions; reminders; last minute sight seeing) • Pre and post travel communication / mailers, e.g., welcome home mailer • Complaint management e.g., amending services where required BOOKINGS MANAGEMENT • Sell add on services e.g., day tours, cultural visits or balloon safaris • Processing of Refunds – i.e., flight refunds and changes in Bazaruto • Handling logistics and park fee changes • Final documentation review and sending of documentation to clients • Along with the Sales Consultant, handling of booking/itinerary changes or cancellations • Emergency phone duty THIRD PARTY LIAISON • Work closely with suppliers / product to resolve issues pre or during travel AD-HOC • Assist consultants in managing inbox while on leave. QUALIFICATIONS: Matric • Diploma in travel and tourism or • Relevant tertiary EXPERIENCE AND KNOWLEDGE • Minimum of 3-5 years SAFARI Travel Industry experience • Professional email and telesales communication • Customer service experience • Experience using our quoting system, Bazaruto (advantageous)

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How to Apply

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About Sales Jobs in Western Cape

The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.

In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.

Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.

The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.

In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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