Cape Town Region: Frontshop Assistant – Die Boord, Stellenbosch posted by Dis-Chem Pharmacies

About the Role

Dis- Chem requires a Frontshop Assistant for their Die Boord store in Stellenbosch, to uphold merchandising standards and support customer service at point of sales in accordance with Dis-Chem policies and procedures.

Key Responsibilities

• Ensure full ranges of products are on shelves at all times and neatly presented.
• Maintain stock on shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• Follow up on all out of stock queries from customers in line with the customer service out of stock list.
• Store and pack delivered stock and/or stock pulled from the storeroom in the correct space.
• Ensure merchandise displays, labels, and pricing are correct at all times and report price discrepancies to management.
• Keep the storeroom organised, neat, and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• Handle merchandise carefully to prevent losses.
• Transact all purchases receive, verify, and process payments such as cash, cards, vouchers, coupons, and other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock, and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with training of new and current team members.
• Ensure that outgoing stock/items/scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Adhere to Dis-Chem standards of housekeeping.

Requirements

Knowledge of retail operations and administration. Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP certification is advantageous.

Qualifications

Formal education in the form of Grade 12 Matric or Senior Certificate is required. A minimum of 0 months retail work experience is essential. One year of work experience within retail is advantageous.