Cape Town Region: Hotel Manager – Boutique Hotel posted by Tanya Serra Food, Wine, Hospitality Recruitment

A sophisticated and soulful boutique hotel in the heart of Cape Town, offering guests an intimate and personalized experience. We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury. Key Responsibilities: Operational Leadership Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. Ensure smooth daily operations and uphold brand standards across all touchpoints. Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement. Foster and maintain a strong and collaborative working relationship with the team Team Management & Development Lead, mentor, and motivate department heads and their teams. Foster a culture of accountability, service excellence, and teamwork. Conduct regular performance reviews and support training initiatives. Guest Experience Champion a personalized guest experience Engage with guests regularly to ensure satisfaction and build relationships. Implement initiatives to enhance guest loyalty and repeat business. Financial & Administrative Oversight Assist the General Manager with budgeting, forecasting, and cost control. Monitor revenue streams and identify opportunities for growth and efficiency. Ensure compliance with health, safety, and legal standards. Strategic Support Collaborate with the General Manager on strategic planning and execution. Contribute to marketing, sales, and brand initiatives. Represent the hotel in the absence of the General Manager. Qualifications & Experience: Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment. Strong leadership and interpersonal skills. Proven ability to manage teams and deliver exceptional guest service. Financial acumen and operational savvy. Excellent communication and problem-solving abilities. Hospitality qualification or relevant tertiary education preferred.