Job Description
About the Role
The Reception Shift Leader/Supervisor is the heartbeat of The President Hotel’s operations during their hours on duty, leading exceptional guest service and operational precision at the front desk. In a 349-room branded hotel environment, this role carries direct responsibility for service consistency, operational accuracy, financial controls, and real-time guest satisfaction on every shift.
Key Responsibilities
- Lead and supervise the Front Office team during assigned shifts.
- Ensure smooth and accurate check-in and check-out processes using OPERA PMS.
- Maintain service standards, operational accuracy, and brand compliance.
- Act as the first escalation point for guest queries and service recovery.
- Manage VIP arrivals, special requests, and guest preferences.
- Handle guest feedback and complaints promptly and professionally while maintaining a visible and confident leadership presence at the front desk.
- Manage shift handovers, task allocation, and daily briefings.
- Review arrivals, departures, room status, credit limits, and trace reports.
- Ensure billing accuracy, cashier controls, and end-of-shift procedures are executed correctly.
- Liaise closely with Housekeeping and other departments on room readiness.
- Support training and coaching of reception team members.
- Monitor performance and address service or operational gaps.
- Foster a professional, accountable, and team-focused work environment.
Requirements
- Matric Certificate (Grade 12)
- Hospitality qualification or diploma (advantageous)
- Minimum 3 to 4 years’ experience in a hotel front office
- Proven hands-on experience using OPERA PMS
- Experience working within a 4 or 5-star branded hotel environment
- Supervisory or shift-leading experience within Front Office (essential)
- Strong computer literacy, including OPERA PMS and Microsoft Office
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required for this role.
Salary & Benefits
Salary details will be discussed during the interview process. Employee benefits package is competitive and includes comprehensive support for staff well-being and development.
Note:
No salary information was provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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