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Cape Town Region: Junior Technical Specialist posted by Helderberg Personnel cc

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Job Description

About the Role

The Junior Technical Specialist role is an exciting opportunity for a motivated individual to join our team as a single point of contact for end users to receive support within our computing environment. As a Junior Technical Specialist, you will be responsible for providing top-notch technical support and troubleshooting services to ensure seamless functionality of our desktop computers, peripheral equipment, and software.

Key Responsibilities

  • Assist with the installation, configuration, and on-going usability of desktop computers, peripheral equipment, and software.
  • Troubleshoot problematic areas using telephone, email, or remote support.
  • Perform independent analyses, communicate effectively, and solve problems independently.
  • Work with vendor support contacts to resolve technical issues.
  • Ensure Desktop computers interconnect seamlessly with diverse systems.
  • Collaborate with procurement staff to purchase hardware and software.
  • Other duties as required.

Requirements

  • Qualifying Experience: 1-2 years of experience with Windows 10, Windows 7/8, and MS Office (2003-2016).
  • Experience supporting MacOS.
  • Configuration of Microsoft Office applications and basic troubleshooting in Word, Excel, and Outlook.
  • Microsoft Office 365 experience with Outlook, OneDrive, Skype for Business, and SharePoint.
  • Troubleshooting hardware issues and replacing hardware on desktops and laptops.
  • Installing/uninstalling software, patches, updates on Desktops and Laptops.
  • Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
  • Knowledge of WAN technology (3G, Diginet, ADSL, Satellite, etc.).
  • Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
  • Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup, and troubleshooting.
  • Knowledge regarding routers (logging into a router, basic configuration).
  • Knowledge of anti-virus and virus removal.
  • Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
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Qualifications

Grade 12 A N MCITP/MCTS/MCSA. Other IT-related certifications may be presented.

Salary & Benefits

Not applicable as this information is not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Western Cape

The IT and computing industry is a thriving sector in Western Cape, with many opportunities available to those interested in pursuing a career in this field. Generally, the job market in this area tends to be competitive, with a high demand for skilled professionals who can meet the technological needs of various industries. Typically, these roles involve working on software development, system administration, and data analysis.

When it comes to salary expectations, it’s difficult to pinpoint exact figures due to varying factors such as experience, company size, and industry sector. However, broad ranges are possible. For example, entry-level positions in IT typically range from R300 000 to R500 000 per annum, while more senior roles can command salaries between R600 000 and R1 million or more, depending on the individual’s qualifications and experience. Experienced professionals can also expect to earn higher salaries, often above R1 million, especially if they are in high-demand positions.

Common skills required for IT roles include proficiency in programming languages such as Java, Python, and C++, as well as experience with software development methodologies like Agile and Scrum. Strong understanding of database management systems, cloud computing platforms, and data analysis tools is also highly valued. Additionally, excellent problem-solving skills, strong communication abilities, and a commitment to ongoing learning and professional development are essential for success in this field.

The IT industry is commonly found in various sectors, including the technology industry, financial services sector, manufacturing sector, and government institutions. These industries often require IT professionals to design, develop, and implement software solutions that meet their specific needs. In addition to traditional roles like software development, there are also opportunities for IT professionals to work in consulting, testing, and support.

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For those interested in advancing their careers, opportunities exist for professional growth and development. Many companies offer training programs, mentorship schemes, and networking events to help employees develop new skills and stay up-to-date with industry trends. With experience, individuals can move into leadership positions or start their own IT consulting businesses. Furthermore, certifications like CompTIA A+, Cisco CCNA, and Microsoft MCSA demonstrate a commitment to professional development and can enhance job prospects.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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