Cape Town Region: Operations Consultant | Travel Agency | Cape Town | Ss posted by Kendrick Recruitment

Operations Consultant | Travel Agency | Cape Town ✈️ Kendrick Recruitment is currently seeking an Operations Consultant for a dynamic travel agency based in Cape Town. This hybrid role offers the opportunity to support both sales and operational teams while ensuring seamless and exceptional guest experiences ✨ Requirements: • Passion for travel and knowledge of global destinations • Strong attention to detail and organisational skills • Ability to adapt to change and embrace new processes • Excellent customer service and interpersonal skills • Ability to remain calm and think quickly under pressure • Desire to make exploring remote destinations accessible for guests • 3 years’ experience in travel or customer service preferred but not essential Key Responsibilities: • Qualify new enquiries before introducing them to the sales team • Support the sales team with post-booking processes • Liaise with supplier partners to maintain high service levels for guests • Respond to guest enquiries and ensure a seamless pre-trip experience • Collaborate with sales and finance teams to ensure all trip details are accurate and complete • Ensure all recommended lodges, trips, and experiences meet brand standards • Keep up to date with developments across destinations, including new properties, management changes, health advice, and flight connections • Contribute to the ongoing development of the company brand and customer experience initiatives Package & Benefits: • Salary: R25,000 – R28,000 per month (Negotiable DOE) • 21 days annual leave (increasing after three years) • Day off on your birthday • Generous maternity and paternity packages • Travel credit on completion of five years’ employment • Access to reduced rates at hotels and lodges across Africa, Asia, and Latin America • Hybrid working environment with two office days per week To apply for the Operations Consultant position, please send your updated CV, reference letters, and qualifications Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not hear from us within 7 working days, kindly consider your application unsuccessful.