Cape Town Region: Senior Coastal Sales Administrator posted by West Coast Personnel

About the Role

We are seeking an experienced Senior Coastal Sales Administrator to join our team at West Coast Personnel. As a key member of our sales administration team, you will be responsible for ensuring seamless day-to-day operations and providing exceptional customer service to our clients. If you have strong administrative, logistics, and stock control experience and thrive in a dynamic operational environment, we encourage you to apply.

Key Responsibilities

• Process customer quotes, sales orders, tax invoices, and delivery documentation
• Liaise with customers, sales representatives, suppliers, and transport providers
• Manage and track customer orders, back orders, and order fulfilment
• Handle customer queries, complaints, and ensure timely resolution
• Generate and manage GRNs, return notes, credit notes, and supplier queries
• Assist with stock control, stock forecasting, and monitoring slow-moving or expiring stock
• Coordinate customer and regional deliveries, route planning, and dispatch processes
• Ensure delivery documentation, PODs, manifests, and trip sheets are correctly completed and filed
• Maintain registers for delivery notes, dispatch notes, supply chain transfers, credit notes, and Geotank records
• Assist with warehouse inventory management including FIFO, batch tracking, shelf life, and hazardous material handling
• Support month-end stock counts, reconciliations, and stock balancing
• Conduct wall-to-wall stock takes and report any stock variances
• Ensure warehouse equipment, vehicles, and operational areas are properly maintained and compliant with safety procedures
• Manage regional sales communication channels (email and WhatsApp)
• Assist with procurement of consumables and general administrative duties
• Report operational, stock, and delivery matters to management and flag potential risks

Minimum Requirements

• Grade 12 or equivalent (Mathematics advantageous)
• Qualification in Supply Chain Management, Logistics, or Business Administration (advantageous)
• 35 years experience in sales administration within a distribution or manufacturing environment
• Experience with warehouse administration, stock control, and logistics coordination
• Experience processing invoices, GRVs, credit notes, and POD reconciliations
• At least 2 years experience in a senior or coordinating role involving stock reporting, forecasting, and month-end processes
• Chemical or FMCG distribution experience preferred
• Valid drivers license and willingness to travel to PE and George if required
• Strong MS Excel skills and general computer literacy (Syspro advantageous)

Personal Attributes

• Strong communication and customer service skills
• Organised with strong attention to detail
• Able to work independently and within a team
• Professional, reliable, and deadline-driven
• Able to work in a fast-paced and pressurised environment
• Flexible to work extended hours during stock takes and month-end