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Cape Town: Sales Account Manager posted by Sagen Advisory

Cape Town: Sales Account Manager posted by Sagen Advisory

Posted on 2025-04-30 00:00:00

Employer Sagen Advisory
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Market and sell all the company products and services to new and cross-sell and upsell to existing clients to achieve agreed sales and service targets. Maintain excellent customer relationships through effective service delivery; assist with daily tasks to retain and grow the defined portfolios. Actively resolve all client queries escalated within a reasonable timeframe and actively identify leads for respective Sector Heads.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

  • 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management Non Negotiable
  • At least 3 years experience in a sales/business development role, preferably in Information Services/ Warehousing/ Logistics or similar environment (i.e. Office Automation).
  • Postgraduate qualification in business administration
  • Account management experience in document management and archival-related or similar industry sales preferred.
  • Computer literate (MS Office Suite)
  • Must be a team player and be prepared to travel between sites/clients.
  • Must have’s…
    • B2B experience;
    • Excellent track record in delivering high-level sales presentations;
    • Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets;
    • Excellent communication and interpersonal skills;
    • A flair and drive for sales;
    • Hardworking and solutions driven;
    • Business acumen and be able to communicate with senior to top management levels;
    • Excellent organisational skills;
    • Previous. experience in tender document preparation;
    • Own a reliable vehicle and a valid driver’s licence

KEY RESPONSIBILITIES:

  • Provide purpose-fit solutions through an in-depth understanding of specific client needs relating to the services provided.
  • Engage with clients regularly to maintain good relationships.
  • Act as the primary contact for purposes of:
    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
  • Stay up-to-date and inform the Sales Manager/ Sector Head of changing market and competitor trends.
  • Maintain a current and updated database of all clients in own Portfolio.
  • Keep informed of legislative requirements pertaining to document & records management.
  • Ensure effective classification of client information to ensure fast and accurate retrieval.
  • Ensure adequate documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
  • Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
  • Weekly sales and service statistics to the Sales & Service Manager/ Sector Head.
  • Ensure the service offering satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
  • Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
  • Ensure that Portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients’ portfolios’ data integrity is accurately maintained.
  • Assist with preparing and presenting business proposals to existing and new potential customers.
  • Maintain close relationships with the Sector Head to capitalise on identified opportunities.
  • Ensure adequate documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
  • Deal with resolves and reports on issues, concerns and complaints related to your Portfolio or allocated clients.
View Job  Cape Town: New Business Development Manager posted by Ditto Hire

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