Cape Town: Sales Manager – Luxury Hotel, Cape Town posted by HotelJobs

SALES MANAGER – LUXURY HOTEL, CAPE TOWN Job Description: Must be able to identify and qualify new accounts that have the potential to generate revenue for the resort for both Rooms and Food and Beverage, as well as manage the existing account base to increase sales through repeat business. Sales Manager must meet and exceed forecast of revenue and room night production as well as sales activity goals outlined in the annual plan. Under the direction of the Associate Director of Sales, the Sales Manager will handle the allocated source markets for the property. Duties include, but are not limited to, developing new key accounts, building on existing accounts and achieving sales goals. Key Duties and Responsibilities Sales: Identify; solicit and develop existing and new accounts. Represent company in designated events (IE Trade Shows, Product Launches Etc.) Travel as designated to conduct sales presentations. Develop and monitor action plans for designated accounts in order to meet departmental goals. Coordinate incentive programs with designated accounts as needed. Act as a liaison between the Company and the client and serve as the spoke person on behalf of the company To ensure delivery of best support and customer service to clients To anticipate and address clients needs in order to exceed their expectations To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients/ hotels sales Plan and conduct creative site inspections To identify and profile new market opportunities To use approved presentation materials & procedures to ensure brand consistency To create an outstanding brand image in every interaction with clients To maintain a high level of product and service awareness in order to explain and sell services and facilities to clients effectively and confidently To plan and provide clients training sessions, as needed and required, in order to enhance clients productivity and improve revenue generation To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates To set high performance standards and to pursue aggressive goals To strive for constant improvements and to take responsibility for achieving business results Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management Marketing: Negotiate cooperative marketing programs and work closely with Brand Communications in ensuring brand integrity with assigned accounts channels of distribution. Administration: Communicate contractual and promotional rate information to assigned accounts. Provide on-going support / account maintenance including inventory and billing issues. Ensure internal and hotel departments understand issues related to assigned accounts. Coordinate and up-date departmental reports as designated. Acts with a degree of independence as liaison with both internal and external clients. Handle clients requests and complaints as appropriate. Support and perform other duties as assigned by Executive Manager, Sales and Marketing. Skills; Experience & Educational Requirements Sales oriented individual Excellent verbal/written communication skills Ability to handle multiple tasks Strong background in all aspects of leisure sales Minimum of five (5) years experience in a similar position Ability to manage sales team. Strong Command of the English Language