Cape Town: Senior Business Analyst posted by iOCO Digital Pty Lty

The Senior Business Analyst will serve as a key liaison between business stakeholders and technical teams to ensure the successful delivery of complex solutions at iOCO. This role involves documenting requirements, analyzing business processes, facilitating workshops, and supporting the design and implementation of automated solutions. The Senior Business Analyst ensures alignment between business objectives and technical delivery, providing insight into risks, opportunities, and process improvements.

What you’ll do:

• Document comprehensive Business Requirement Specifications (BRS) for various initiatives and solutions.
• Conduct interviews with key stakeholders across departments to understand business processes, needs, and challenges.
• Ensure effective communication with departmental units to clarify their responsibilities for project success.
• Present deliverables for playback to departmental units, task teams, and top management.
• Conduct playback sessions to validate analyses of past, present, and future business environments.
• Analyze business processes to identify problems, risks, and opportunities for improvement.
• Collaborate with Systems Analysts, Project Managers, and technical teams to design and implement optimal automated solutions within tool constraints.
• Document requirements, including data modeling, interface layouts, data flows, screen designs, and report layouts.

Your Expertise:

• Minimum of 5 years experience in roles such as Business Analyst, Technical Business Analyst, System Analyst, System Engineer, Quality Assurance, or Business Requirement Analysis.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to manage multiple priorities and work independently within cross-functional teams.

Qualifications:

• Degree in Information Communication Technology (ICT) or related field, incorporating knowledge of Information Systems.

Skills & Competencies:

• Expertise in requirement gathering, documentation, and business analysis methodologies.
• Experience facilitating stakeholder workshops, interviews, and presentations.
• Strong knowledge of process mapping, workflow analysis, and data modeling.
• Proficiency in tools such as:
  • Microsoft Visio or Lucidchart (process mapping)
  • JIRA or Azure DevOps (requirement tracking)
  • Excel, Power BI, or similar (data analysis and reporting)
  • Confluence or SharePoint (documentation and collaboration)
• Attention to detail, critical thinking, and a solution-oriented mindset.