Cape Town: Senior Itsm Change Manager posted by IOCO

Date	2024-06-08
Job Title	Senior Itsm Change Manager
Employer	IOCO More Information
Salary	0
Category	Professions
Location	Western Cape / Cape Town

Job Summary

Are you a seasoned IT professional with a passion for change management? We`re looking for a Senior Change Manager with a proven track record in IT Service Management (ITSM) to oversee our change processes and drive continuous improvement. In this role, you`ll have the opportunity to leverage your expertise in implementing and optimizing ITSM frameworks such as ITIL (Information Technology Infrastructure Library) to ensure the successful delivery of IT services. What youll do: Develop and implement comprehensive change management strategies and processes aligned with ITSM best practices, with a focus on minimizing disruption and maximizing efficiency. Lead and facilitate change management activities across the organization, including assessing change impacts, identifying stakeholders, and developing communication and training plans. Collaborate closely with cross-functional teams, including IT operations, development, project management, and business stakeholders, to ensure effective coordination and alignment of change initiatives. Provide guidance and support to project teams and stakeholders in implementing changes, including assessing change readiness, identifying potential roadblocks, and developing mitigation strategies. Monitor and measure the effectiveness of change management processes, analyzing metrics and KPIs to identify areas for improvement and implementing continuous improvement initiatives. Serve as a subject matter expert on change management principles and practices, providing training and mentorship to team members and fostering a culture of change readiness and adaptability. Stay abreast of industry trends and best practices in ITSM and change management, leveraging insights to enhance organizational capabilities and drive innovation. Your Expertise: Proven experience (8+ years) in a senior change management role within a complex IT environment, with a strong understanding of ITSM frameworks and methodologies. Demonstrated expertise in designing and implementing change management processes and procedures, including change impact assessment, stakeholder analysis, communication planning, and training strategies. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making and continuous improvement. Experience leading cross-functional teams and managing complex change initiatives from inception to implementation. Proficiency in ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) and familiarity with project management methodologies (e.g., Agile, Waterfall). Self-motivated and proactive with a strong commitment to delivering high-quality results in a dynamic and fast-paced environment. Qualifications Required: Bachelor`s degree in IT, Computer Science, Business Administration, or related field; advanced degree or relevant certifications (e.g., ITIL Expert, Change Management Practitioner). Other information applicable to the opportunity: Contract Position Location: Cape Town Hybrid Why work for us? At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity and work culture, and S etting U up for S uccess! #SuuS
Senior Itsm Change Manager position available in Western Cape, Cape Town. This job position was posted by IOCO. The job has been posted as a premium ad on 2024-06-08 at 14:03:12 in the Professions category

Click Go Apply to apply online!

View Job Cape Town: Senior Software Engineer posted by Goldman Tech

You might also like to look at the available jobs in the same area.

Select one of the buttons below to browse for more available jobs.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.