Job Description
About the Role
We are seeking a highly skilled Senior Network Engineer to join our team in Cape Town. As a dynamic Internet Service & Network Specialist, you will provide advanced Cisco networking support, troubleshoot complex network problems, and maintain accurate network documentation. The successful candidate must have a valid CCIE Certification with 10-15 years of experience in wireless solutions, networking, and delivering Network Security Services in a customer-facing environment.
Key Responsibilities
- Provide advanced Cisco networking support (routing, switching, wireless, security)
- Perform day-to-day network operations, troubleshooting, and performance tuning
- Assist with multi-vendor networking and security environments when required
- Participate in Cisco solution design, installations, upgrades, and project implementations
- Maintain accurate network documentation, diagrams, standards, and HEAT CI records
- Manage and coordinate service requests, incidents, and escalations, ensuring SLA compliance
- Support the pre-sales and commercial teams with Cisco proposals and scoping
- Focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers
Requirements
- Matric/Grade 12
- Valid CCIE Certification
- Experience with Cisco, FortiGate, Sophos, Cisco Voice certification or equivalent
- 10+ Years experience with wireless solutions and support
- 10+ Years experience with networking
- At least 10-15+ years experience delivering Network Security Services in a customer-facing environment
- Valid Drivers License and own reliable vehicle
- Switching and layer 2 mastery VLANS, VTP, Spanning tree
- Routing protocols OSPF, EIGRP, BGP
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) NOT mentioned in the original job description. SKIP this entire section.
Salary & Benefits
- Salary information not explicitly stated in the original job description. SKIP this entire section.
Key Performance Areas (KPAs)
- The role is essential to strengthening Cisco capability in the Western Cape, ensuring consistent, high-quality service delivery, operational continuity, and maintaining customer satisfaction.
- This position enables the organisation to pursue new opportunities, expand Cisco market share, and meet strategic commitments.
- Replacing the role is necessary to prevent gaps in service delivery, technical capacity, and commercial support for Cisco projects and clients.
- Implementation, maintenance, monitoring, and management of networking infrastructure and capability (hardware and software solutions).
- Analyses and solves common and complex network problems through reasoning, troubleshooting, and innovative thinking.
- Develops and maintains professional working relationships with clients and client end-users in support of the Service Delivery Manager.
- Liaises with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintains service and quality levels in accordance with company business standards, processes, and procedures.
- Creates and updates documentation related to installation procedures and troubleshooting of network incidents.
- Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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