Cape Town: Senior Sales & Operations Consultant posted by West Coast Personnel

This role is suited to a highly organised tourism professional who thrives in a fast-paced, client-facing environment and is comfortable balancing consulting, operational coordination, and after-hours standby responsibilities. This is not a junior role – you need to be confident, accurate, and able to manage complex, multi-day bookings from start to finish.
 
Key Responsibilities:

• Capture, manage, and execute client bookings accurately from initial request through to service delivery
• Manage and maintain strong relationships with assigned clients and travel agencies
• Handle complex and multi-day bookings with attention to detail and service excellence
• Prepare and issue accurate quotes within 15 minutes of receiving requests
• Action telephonic and email booking requests promptly and professionally
• Apply correct client-specific rates to all quotes and bookings
• Assist clients with realistic scheduling and travel time planning
• Ensure pre-payment is received prior to service delivery (where applicable)
• Prepare detailed and accurate driver instruction documents (waybills) at least 5 days prior to service
• Ensure waybills include all service instructions, payment responsibilities, vouchers, and tickets
• Communicate booking changes clearly to the Operations Team and ensure updates are actioned
  • Liaise daily with Drivers and Guides to ensure seamless service delivery
  • Maintain accurate records of all client communication
  • Support the Operations Team with all matters related to your bookings
  • Deliver consistent, high-quality service to clients and guests

Operational & Standby Duties:

• Participate in an after-hours standby roster
• Remain contactable by cell phone at all times while on standby
• Attend to driver queries, breakdowns, complaints, and operational issues after hours
• Perform weekend and public holiday duties on a rotational basis, including:
• Dispatching Drivers and Guides from the depot from 06:00
• Ensuring vehicles and staff depart on time
• Updating and reprinting waybills for last-minute changes
• Actioning new bookings received over weekends
• Attending to operational issues on-site where necessary

Minimum Requirements:

• Matric Certificate
• 5 – 10 years’ consulting experience within the Tourism industry
• Excellent written and verbal command of the English language
• Strong computer literacy
• Professional telephonic and written communication skills
• Valid Code B driver’s licence
• Own reliable transport to and from the depot

Advantageous:

• Tertiary qualification in Tourism and/or Operations
• Sales and client service experience
• Guiding experience

Personal Attributes & Competencies:

• Highly organised with exceptional attention to detail
• Strong time management and prioritisation skills
• Ability to multitask and perform accurately under pressure
• Client-focused with a service-driven mindset
• Strong problem-solving and decision-making abilities
• Confident, professional, and personable communicator
• Reliable, accountable, and operationally hands-on

Application Process:
Interested candidates should submit their detailed CV, proof of qualifications, driver’s license and head and shoulder photo.
If you do not receive feedback within two weeks, please consider your application unsuccessful.