Cape Town: Service Delivery Administrator – IT industry – Cape Town posted by Hire Resolve

Hire Resolves client in the IT industry is urgently seeking the expertise of a Service Delivery Administrator in Cape Town, Western Cape.

Responsibilities:

• Cultivate positive customer interactions to foster long-term relationships and brand loyalty.
• Optimize the delivery network to ensure timely and dependable service provision.
• Supervise the end-to-end service activation process, from order receipt to internet connectivity, aiming for maximum efficiency.
• Collaborate across internal teams to streamline service delivery operations.
• Direct the activities of external delivery partners, ensuring adherence to quality standards and service level agreements.
• Track and document operational procedures to guarantee compliance with service level targets and quality benchmarks.

Requirements:

• Demonstrated proficiency in administrative tasks and clear communication.
• Exceptional attention to detail, coupled with a focus on quality and timely completion.
• Ability to effectively prioritize and manage multiple projects while working with diverse teams.
• Proactive and capable of independent work within a collaborative setting.
• Prior experience in a related position is a significant advantage.

Contact Hire Resolve for your next career-changing move.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Adrienne Steyn at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.