Cape Town: Team Leader: Fraud posted by Telebest

Our client has an opportunity available for a Team Leader in the Fraud department.

Requirements:

• Matric
• Recent successful Team Leader experience in a financial services environment- essential.
• Experience in coaching and mentoring team members- essential.
• Experience of fraud in financial services would be advantageous.

Responsibilities:

• Minimize Fraud losses in line with target range.
• Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
• Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
• Ensure that all staff are trained and skilled in all areas of fraud risk management.
• Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
• Handle Internal and external customer services compliments, complaints.
• Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
• Ensure company policies and procedures are communicate to the team.
• Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound