Job Description
About the Role
We are seeking an experienced Collections Agent to join our team in Cape Town CBD. As a key member of our collections team, you will be responsible for proactively contacting debtors to secure payment arrangements and negotiating realistic repayment plans. If you have excellent communication skills, a strong understanding of debt collection procedures, and a proven track record of meeting collection targets, we want to hear from you.
Key Responsibilities
- Proactively contact debtors via telephone or written communication to secure payment arrangements.
- Negotiate and set up realistic and sustainable repayment plans in line with company policies.
- Accurately maintain records of customer interactions, agreements, and payment progress.
- Ensure customer information is complete and up to date, including contact details and supporting documentation.
- Adhere to all applicable debt collection laws, including compliance with NCR regulations.
- Foster positive relationships with clients to encourage timely payments and reduce delinquency.
- Investigate and resolve billing disputes and customer queries to avoid further arrears.
- Utilise investigative tools and techniques to trace and engage with uncontactable clients.
- Handle objections and complaints professionally, ensuring a high standard of customer service.
- Liaise with internal teams to address client issues and provide feedback and progress updates.
- Submit regular reports on outstanding accounts and recovery outcomes.
- Consistently meet daily, weekly, and monthly collection targets and adhere to performance KPIs.
Requirements
- Excellent verbal and written communication skills (multilingual proficiency is a strong advantage).
- Strong negotiation and persuasion skills, with the ability to handle sensitive financial discussions.
- Critical thinking and problem-solving capabilities.
- Sound understanding of the National Credit Act (NCA) and debt collection procedures.
- Ability to establish trust, ask probing questions, and gain honest client feedback on payment behaviour.
- High attention to detail with strong administrative and data entry abilities.
- Results-driven and capable of working independently in a fast-paced, target-oriented environment.
Qualifications
Matric / Grade 12
Salary & Benefits
Not applicable
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Cape Town Region
In the Cape Town region, accounting and finance positions are typically found in various industries, including financial services, technology, and manufacturing sectors. The job market for these roles is generally stable, with a steady demand for skilled professionals to support business growth and development.
Accountants and finance specialists in Cape Town can expect salaries that range from R400 000 to R1 500 000 per annum, depending on factors such as level of experience, company size, industry sector, and specific job requirements. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries towards the upper end. However, these figures are only general guidelines and actual salaries can vary significantly depending on individual circumstances.
Common skills required for accounting and finance roles in Cape Town include proficiency in financial software such as SAP or Xero, strong analytical and problem-solving skills, excellent communication and interpersonal skills, a solid understanding of tax laws and regulations, experience with budgeting and forecasting, and a degree in accounting or a related field. Other desirable skills may include knowledge of cloud-based technologies, data analysis tools, and industry-specific regulations.
The financial services sector is one of the largest employers of accountants and finance specialists in Cape Town, followed by technology and manufacturing industries. These sectors require professionals with a strong understanding of financial management, budgeting, and forecasting to support business growth and decision-making. Other industries that may employ accounting and finance staff include construction, tourism, and agriculture.
For those interested in pursuing a career in accounting or finance, there are many opportunities for professional development and advancement. Many companies in Cape Town offer training programs and mentorship schemes to help employees build their skills and expertise. Additionally, certifications such as the Certified Public Accountant (CPA) designation can be beneficial in enhancing career prospects. Overall, a strong foundation in accounting and finance, combined with relevant work experience and industry-specific knowledge, can lead to a successful and rewarding career in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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