Job Description
About the Role
Dante Group Ltd is seeking a Technical Support Specialist to join their team in Central Johannesburg. As a key member of the support team, you will be responsible for providing exceptional customer service and technical expertise to customers regarding electrical products and equipment.
Key Responsibilities
- Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment.
- Guide customers through installation, operation, and maintenance procedures.
- Document customer issues, resolutions, and service reports accurately in the support system.
- Escalate technical problems to engineering or field teams when necessary.
- Ensure Freshdesk is continuously up to date.
- Provide basic training or guidance to customers on product usage and safety.
- Create detailed electrical drawings to support panel design and production.
- Provide accurate and timely quotations for custom panels and non-standard product requests.
- Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.
Requirements
- Diploma/degree in Electrical
- Completed Trade Test
- 3 years’ experience in the electrical field
- Prior experience in technical support, customer service, or field support in the electrical industry is a plus
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Jobs in Johannesburg
The engineering profession is a highly sought-after field in Johannesburg, South Africa, with a diverse range of industries and opportunities available. Typically, engineers in this city are employed by companies operating in the financial services sector, technology industry, manufacturing sector, and public sectors, among others. Generally, these professionals work on designing, developing, and implementing innovative solutions to real-world problems.
In terms of compensation, salaries for engineers in Johannesburg can vary widely depending on factors such as experience, company size, and industry sector. Typically, junior engineers can expect to earn a salary range of R400 000 to R800 000 per annum, while senior engineers may be earning upwards of R1 million or more. However, it is essential to note that these figures are only general guidelines and actual salaries can differ significantly depending on individual circumstances.
Common skills for engineers in Johannesburg include proficiency in computer-aided design (CAD) software, programming languages such as Python, C++, or Java, and expertise in engineering principles and practices. Other essential skills often include communication and teamwork abilities, problem-solving skills, and the ability to work independently with minimal supervision. Additionally, knowledge of project management tools and methodologies is also highly valued.
The engineering profession offers a wide range of career development opportunities for those willing to continue learning and growing. Typically, engineers can progress from entry-level positions to senior roles within 5-10 years of experience, while advanced degrees such as master’s or Ph.D.s can lead to even more senior positions. Many companies also offer training programs, mentorship schemes, and opportunities for professional development to support the growth and advancement of their engineers.
In summary, engineering careers in Johannesburg are highly rewarding and offer a range of benefits, including competitive salaries, opportunities for career progression, and the chance to work on innovative projects that have a real impact on society. By developing the necessary skills and staying up-to-date with industry trends, aspiring engineers can set themselves up for success in this exciting and dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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