Experience The successful incumbent must possess at least two (2) years experience operating as a receptionist with at least two (2) years experience on Pastel. Formal qualifications Matric (grade 12) A relevant qualification in Administration Literate in the Microsoft Package (Outlook, Excel, Word, PowerPoint etc) Knowledge in management systems (Pastel) Valid drivers licence code 08 Responsibilities CALL DESK MANAGEMENT Logging all incoming (new) jobs received via e-mail, fax or purchase order on Pastel Opening a new file for each job Printing out a job card from the system Directing the request or problem to the most appropriate support area Supplying daily feedback of calls to customers Managing the daily work schedule (jobs scheduled daily) Managing the Team Schedule daily Contacting customers to confirm their availability for the day the installation team is scheduled to attend to requests Ensuring that job files and site visit files are available at all times for call logging Managing sub-contractors: communication; training, etc. Attending staff meetings and other administrative meetings RECEPTION DUTIES Controlling visitors access to the office Operating switchboard, receiving, and relaying calls to the appropriate recipients Taking messages, where necessary, and distributing timeously to the correct recipients Handling general enquiries and direct through to the correct recipients, when required Inherent requirements for the position Excellent communication and reporting skills Good problem-solving skills Excellent interpersonal skills on both team level and client interaction level Reliable and dependable Ability to work independently Strong attention to detail Excellent time management Commercial awareness Computer skills Planning and organisational skills Compliance and detail oriented

Call Desk Management And Reception position available in Tshwane, Centurion. This job position was posted by . The job has been posted on 2025-04-11 in the Admin Clerical Secretarial category

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