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Centurion: Manager: Customer Experience Centre Enablement

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Job Description

About the Role

We are seeking an experienced Centurion: Manager to lead our Customer Experience Centre Enablement, responsible for driving customer satisfaction and delivering exceptional service experiences across all touchpoints.

Key Responsibilities

  • Develop and implement strategies to enhance customer experience across various channels
  • Lead a team of Customer Experience professionals to achieve business objectives
  • Collaborate with internal stakeholders to ensure seamless integration of customer experience initiatives
  • Analyze customer feedback and metrics to identify areas for improvement
  • Implement process improvements to increase efficiency and reduce costs

Requirements

  • Relevant 6-8 years experience in Customer Experience and/or Call Centre
  • 2 (two) years of management/supervisory level experience required
  • Bachelor’s Degree/ Advanced Diploma in Customer Service / Customer Management related qualification
  • Postgraduate in Customer Service / Customer Management related qualification will be an added advantage

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

No salary information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Tshwane

When it comes to the retail and wholesale sector in Tshwane, South Africa, the job market is generally competitive, with a high demand for skilled professionals to manage day-to-day operations and drive sales growth. Typically, this includes roles such as store managers, logistics coordinators, and supply chain specialists who are responsible for ensuring efficient inventory management, customer service, and order fulfillment. Often, these positions require strong communication and problem-solving skills to effectively work with suppliers, customers, and internal teams.

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The typical salary range for retail and wholesale professionals in Tshwane can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level roles may fall within the R30 000 – R50 000 per annum bracket, while senior positions or those in larger corporations may command salaries ranging from R80 000 – R150 000 per annum or more. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and employer needs.

Common skills required for retail and wholesale roles include strong communication and interpersonal skills, the ability to work independently and as part of a team, basic computer literacy, attention to detail, analytical thinking, and problem-solving abilities. Additionally, knowledge of inventory management systems, supply chain logistics, and customer relationship management is often beneficial in these types of positions.

The retail and wholesale sector employs professionals across various industry sectors, including financial services, technology, manufacturing, and e-commerce. These industries require a range of skills and expertise to manage their day-to-day operations, and retail and wholesale professionals play a critical role in ensuring the smooth delivery of products and services.

For those interested in pursuing a career in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles within companies offer training and development programs to enhance skills and knowledge, while external job postings may highlight opportunities for advancement or specialized roles such as business analysis or operations management. Often, employees who demonstrate strong leadership potential or technical expertise can move into management positions or take on specialist responsibilities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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